Experience

Novakid Inc

• United States
• E-Learning Providers
• 300 - 400 Employee

• English Second Language Teacher

  • Feb 2021 - Present



Tata Consultancy Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Business Process Associate

  • Jan 2014 - Jan 2018



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Transaction Billing Representative

  • Oct 2012 - Jan 2014

  • Update and maintain various systems/tools per standard process documentation which may include: o Execute transactions o With minimal direction, enter data and retrieve information from group specific system o Audit own data entry for accuracy & make needed corrections o Conduct data verification• Respond to various requests for information, as needed. Escalate to supervisor as appropriate • File, archive and retrieve documents (paper-based and electronic) using filing standards • Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for syntax, grammar and punctuation • Respond to information requests by searching, summarizing research results and compiling in requested format • May coordinate the work of a small team in areas of high volume transaction processing and/or the training/education of new and/or more junior team members on operation procedures & policies • Follow established policies, procedures and methods • May serve as technical and functional resource to other team members • Participate in process improvement initiatives or special projects as assigned Show less

• Reporting Analyst

  • Jan 2012 - Oct 2012

  - Receive Data Handling request by email, phone calls, etc.- Check customer access rights to data files and data reports.- Screen requests based on business requirements priorities.- Analyze the client report requirements and quickly identify the solution to satisfy client demand.- Utilize MS Office tools (Access, Excel, PPT) or directly using Client’s existing reporting tool to generate reports matching customer requirements and send back to customer.- Communicate with high level executives, sales managers and business users from global regions for clarifications and questions.- Explain business needs to technical support [Tier 2/3] staff as necessary for collaboration on complex requests. Show less

• Manual Order Entry Analyst

  • Oct 2007 - Dec 2011

  - Processing manual orders thru computer with in line of telephone billings, connections, disconnections and installing process and investigating valid address in different states of United States. - Providing quality outcomes of telephone lines and billing process by means of porting services.- Escalating complex transactions to the counterparts/Trading Partners by means of emails and phone calls.- Creation/Deletion of directory listings of customer- Validating addresses of the customer- Subject Matter Expert (SME)- Acting TL whenever our Team Lead is not around- Trainor for the new hire employees Show less



Pasco Philippines

• Philippines

• Digitizer (3D Filtering Analyst)

  • Oct 2006 - Oct 2007

  - Data captured through table digitization and keyboard entry. - Produce hard copies of digital map to detect errors. - Perform screen editing to up-date digital file. - Digitizing and encoding geographic information as specified on the project specifications. - Final editing of geographic data. - Monitoring of project data. - Performing feature and screen edit of digital files. - Data captured through table digitization and keyboard entry. - Produce hard copies of digital map to detect errors. - Perform screen editing to up-date digital file. - Digitizing and encoding geographic information as specified on the project specifications. - Final editing of geographic data. - Monitoring of project data. - Performing feature and screen edit of digital files.