Experience

Brook International

• United Kingdom
• 1 - 100 Employee

• Sales Office Manager

  • Sep 2005 - Present

  I am responsible for the day-to-day running of the busy sales office, including ensuring all customer’s orders and requirements are fully met, liaising with purchasing and warehouse to ensure required stock is produced and despatched on time, prioritising inspection of incoming goods and the picking and dispatching of orders. I am also involved in the negotiation process to ensure best prices are received for transport needs both in the UK and worldwide. Administrative duties also include preparing and filing monthly Intrastat (HM Customs & Excise data) returns on time and maintaining all price files and SOP system and updating all monthly sales reports.



ROBERT MCBRIDE LTD

• United Kingdom
• Consumer Goods
• 1 - 100 Employee

• Customer Logistics Co-Ordinator

  • Aug 1993 - Jul 2005

  • Responsible for day-to-day running of top account, Tesco UK Personal Care • Realigning forecasts and adjusting promotions and phasings to ensure maximum profitable sales • Ensure target customer service levels are met • Managing in-store availability through the use of TIE, Tesco’s own internal system • Responsible for both Personal Care and Household divisions account for Nisa, Budgens, Londis, Boots and Lidl • Managing run out of old products and run in of new products to minimise obsolescence • Working with production planning departments at all RMB sites around the country to ensure the correct products and volumes are produced when required • Organise meetings with account customer to discuss and agree best working practices • Liaise with hauliers/distribution to ensure strict timescales are adhered to and orders delivered on time and in full • Provide first line liaison on a daily basis between external customers, internal manufacturing/distribution sites and the sales team by handling queries, resolving problems and processing orders in a timely, efficient and professional manner • Maintain EDI translation tables to ensure smooth receipt of customer’s orders • Proficient in the use of SAP computer system



GTE

• Shipley, United Kingdom

• Administration Assistant

  • Jan 1991 - May 1993

  • Responsible for setting up UK admin office for the Precision Materials Group of this American company • Provide full secretarial support to Northern Europe Sales Manager (PMG) and assisted the UK Sales Manager for the Special Products Sales Group (Lighting Products) who also shared this office • Manage all travel and hotel arrangements for the PMG manager and for colleagues visiting from the USA and Europe • Collate information from various sources to compile quotes and reports ensuring attention to detail • Initiate new record/filing systems and maintain existing ones • Progress status of customer’s orders with the factories in USA, Japan, Germany and Belgium



Frigicold Limited

• Shipley, United Kingdom

• Sales Administrator/Customer Relations Officer

  • Mar 1985 - Dec 1990

  • Responsible for all day to day running of sales office including opening new accounts and maintaining existing ones, order input and confirmation • Support the sales director, area sales managers and export manager by typing of quotes and letters • Daily contact with customers to ensure their requirements were fulfilled and resolving any issues • Dealing with queries/complaints from members of the public both by telephone and letter • Responsible for all day to day running of sales office including opening new accounts and maintaining existing ones, order input and confirmation • Support the sales director, area sales managers and export manager by typing of quotes and letters • Daily contact with customers to ensure their requirements were fulfilled and resolving any issues • Dealing with queries/complaints from members of the public both by telephone and letter



Martin's Bargain Centres Limited

• Shipley, United Kingdom

• Secretary

  • Dec 1975 - Oct 1984

  Responsible for all accounts and ledger work including sales and purchases, wages, VAT returns, banking and stock figures • Some purchasing of stock for the shops • Managing either of the two shops in the absence of the general managers Responsible for all accounts and ledger work including sales and purchases, wages, VAT returns, banking and stock figures • Some purchasing of stock for the shops • Managing either of the two shops in the absence of the general managers