Experience

NetWolves

• United States
• Telecommunications
• 1 - 100 Employee

• NOC & Healthcare IT Team Lead

  • May 2023 - Present

  Tampa, Florida, United States - Team Lead for the Network Operations Center and Healthcare IT center

• Healthcare IT Team Lead

  • Sep 2021 - May 2023

  Tampa, Florida, United States • Subject Matter Expert for business supported PACS and RIS healthcare applications • Assist lower tier technicians with troubleshooting, training and steps for fastest customer and ticket resolution • Train all new hires for the department • Develop new processes and procedures for the department

• Healthcare IT Application Support

  • Oct 2020 - Sep 2021

  Tampa, Florida, United States • Perform support and systems administration of business-critical healthcare PACS/RIS client and server applications for over 50 client locations. • Resolve issues and escalate problems that arise on both end-user workstations and Windows/Linux servers. • Utilize Autotask ticketing system to track and document all troubleshooting and problem resolutions. • Communicate issues to technical and non-technical stakeholders, including management, development teams, vendors, and… Show more • Perform support and systems administration of business-critical healthcare PACS/RIS client and server applications for over 50 client locations. • Resolve issues and escalate problems that arise on both end-user workstations and Windows/Linux servers. • Utilize Autotask ticketing system to track and document all troubleshooting and problem resolutions. • Communicate issues to technical and non-technical stakeholders, including management, development teams, vendors, and end-users. • Create knowledgebase documentation that empowers and enables support team to extend skills, leverage system features and find resolutions to questions quickly and efficiently.

• Network Operations Center Technician

  • Mar 2020 - Oct 2020

  Tampa, Florida, United States • Troubleshoot Enterprise level customer’s WAN/LAN connectivity • Troubleshoot Ethernet, T1, T3, MPLS, Ethernet over MPLS, Fiber, broadband and wireless • Handle and fix chronic level issues and document it’s resolution • Work with management, network engineers and business intelligence on complex issues • Assisted in IP SLA configurations • Worked with all major Internet providers and understand how they operate when it comes to customers networks.



HealthPlan Services

• United States
• Insurance
• 200 - 300 Employee

• Pharmacy Technician

  • Jan 2019 - Mar 2020

  Tampa/St. Petersburg, Florida Area • Coordinates and supports activities related to authorization processing for pharmacy services in accordance with plan designs • This position also provides guidance and training capacity across multiple lines of business (Medicare, Medicaid, Exchange and Commercial) Interacts with the providers or members as appropriate on escalations to communicate outcomes in compliance with state and federal accreditation guidelines • Monitor, log and track Member and Provider service requests in… Show more • Coordinates and supports activities related to authorization processing for pharmacy services in accordance with plan designs • This position also provides guidance and training capacity across multiple lines of business (Medicare, Medicaid, Exchange and Commercial) Interacts with the providers or members as appropriate on escalations to communicate outcomes in compliance with state and federal accreditation guidelines • Monitor, log and track Member and Provider service requests in accordance with regulatory compliance • Accurately apply appropriate criteria based on policies and procedures, member eligibility and plan benefits at the time service is rendered • Promote and maintain quality documentation • Obtain appropriate information for authorization review and case creation • Refer completed service requests to appropriate health professional for review/decision when applicable • Expedites entry of urgent authorization requests • Works collaboratively with other departments to research and resolve issues • Reports suspected fraud and abuse as per company policy Show less



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Hospital Corpsman

  • Jul 2009 - Jul 2017

  • Supervised and managed daily schedules for a staff of 30 military and 8 civilian personnel. • Provided acute care and medical readiness screening to over 200 eligible military service members, assisted 3 physicians; 1 nurse practitioner and 2 physician assistances in providing care to 1900 beneficiaries. • Maintained and tracked training and certification requirements for 8 providers, ensured compliance with program resulting in a 100% passing score on a Medical Inspector… Show more • Supervised and managed daily schedules for a staff of 30 military and 8 civilian personnel. • Provided acute care and medical readiness screening to over 200 eligible military service members, assisted 3 physicians; 1 nurse practitioner and 2 physician assistances in providing care to 1900 beneficiaries. • Maintained and tracked training and certification requirements for 8 providers, ensured compliance with program resulting in a 100% passing score on a Medical Inspector General's inspection. • Instructed Tactical Combat Casualty Care classes to 8 tenant commands, averaged 2 classes per month. • Performed in high stress environment while working as a team supervisor to achieve goals. Show less