Experience

Constant C Technology Group Inc.

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support Representative

  • Apr 2022 - Present

  • Create, update, monitor and check customer’s Backups via Veeam Backup and Replication • Troubleshoot failed backup issues, and coordinate with Vendors. • Performed backup test restore to verify backups are usable. • Attended client’s issues or request on Vertical Wave and 3CX phone system • Performed daily, monthly and quarterly network preventive maintenance. • Provide technical support for hardware, software, networks, workstations, servers, VoIP phone systems • Performed service request and helpdesk inquiries through emails or phone • Onboarded new employee - Create new user accounts through Active Directory, create email, added to printers • Set up new workstation • Ensure time, updates and closures of service tickets are entered into the Connectwise Helpdesk System Show less



Smart Communications, Inc.

• Philippines
• Telecommunications
• 700 & Above Employee

• Network/Business Analyst

  • Oct 2015 - Dec 2019

  • Conducts risk and vulnerability testing, data review after network/system migration.• Analyzes revenue impact of platform and network activities.• Analyzes business process, business requirements and rules, systems design of new or additional services and systems enhancements on all revenue processes and supporting systems.• Analyzes cost and benefit of services as far as reasonableness of pricing is concerned and impact on revenue from existing services. • Communicates risk assessment within SLA and escalates issues as needed.• Ensures that identified risks are considered with the appropriate risk treatment • Attend on-site network implementation activities during window time (10PM-9AM) to oversee and perform validation and checking.• Conduct service testing (Network and service performance) in outside locations, if needed by the projects.• Technical monitoring of Implemented systems and services.• Project Management - Handles project planning, implementation and turnover, assess contracts and recommend appropriate action plans that will avoid any revenue/branding/company exposure and security/fraud risks, documents project deliverables based on defined business processes Show less

• Network Analyst (Network Operations Center - Radio Access Network)

  • Sep 2013 - Oct 2015

  • Monitors fault/outage status and alarm handling of 2G/3G/LTE network elements (RNC/BSC and NodeB/BTS/RBS) thru NMS Terminals (ERICSSON OOS; Citrix ICA Client SUN.OS 5.10 and HUAWEI NMS (M2000); Base Station Subsystem (BTS3012, BTS3012A, BTS3900, BSC32, BSC6000 and BSC6900).• Monitors status and alarm handling of 3G CX network elements (CX200, CX300, CX600) via iManager N2000 and iManager U2000. Check RRPP status per CX ring. This is to ensure that ring is complete and protection will take effect in case one hop will fail.• Isolates fault and perform first line troubleshooting/maintenace via NMS terminals through software reset of boards, loop testing and BER testing of transmission and parameter/data configuration checking.• Isolates transmission related outages by understanding its transmission diagram, knowing the main hop and performing ping test or loop testing to check transmission continuity. • Escalates isolated faults or outages to concerned group for on-site troubleshooting. Issues trouble ticket via ATTS-Tivoli for the resolution of BSS related faults/outages and sends broadcast via TSD Dashboard or Email upon detection of NodeB/BTS/LTE or BSR/RNC faults and outages alarms. Consistently coordinate with resolving units regarding the troubleshooting activities until resolved.• Performs check-up of NodeBs and RNCs for possible hardware faults and congestion. Monitor sites with CE congestion alarm, high RTWP, IP package lost and with clocking alarm.• Isolates cells with high RTWP alarm by RTWP trace and frequency scanning. This is to know if high RTWP is caused by internal or external interference. Troubleshoot NodeBs with IPPATH package lost alarm by performing ping test in NodeB going to RNC and in RNC going to NodeB.• Check the RNC board utilization (SPU and DPU) to ensure no congestion. Verify the NodeB status of newly on-aired NodeBs through RNC LMT and NodeB LMT. Also, check the NodeBs visibility in M2000 and check for its active alarms. Show less



Sun Cellular - Digital Mobile Philippines Inc.

• Cybergate Tower 2, Pioneer Mandaluyong City, Philippines

• Radio Access Network Engineer

  • Sep 2010 - Sep 2013

  • Monitored fault and outage alarms of BSS elements via HUAWEI NMS (M2000); Base Station Subsystem (BTS3012, BTS3012A, BTS3900, BSC32, BSC6000 and BSC6900) and ERICSSON OOS; Citrix ICA Client SUN.OS 5.10 • Conducted fault isolation and first level troubleshooting thru NMS terminals (Software reset of boards or remote reset of BTS/RBS/3G/LTE). • Escalated fault and outage to resolving units and sends SMS broadcasts thru OBF/Email upon detection of 2G and 3G alarms until resolved. • Issued Trouble Tickets via BMC remedy for the resolution of BSS related faults and outages and consistently coordinates with resolving groups on the fast restoration of the same. • Implemented BIS audit and integration of new cell sites by conducting external alarms simulation and hardware alarms checking. • Conducted investigation and troubleshooting of zero and minimal traffic cells based on site statistics, KPI performance and network fault isolation. • Assisted and guide field engineers regarding physical fault isolation of transmission equipment via NMS (Check E1 transmission continuity links through local or remote loop testing). • Assisted in the investigation of customer complaints on coverage, intermittent service, and poor quality of service. • Performed regular routine maintenance of BSC/RNC alarm facilities, alarm synchronization, backup and archiving of alarms and event logs of NMS. • Performed various admin-related office works to ensure compliance with requirement of office administration. • Performed other job-related duties that may be assigned by superior from time to time. • Prepared reports concerning daily network outages Show less



Ateneo de Naga University

• Higher Education
• 100 - 200 Employee

• Facilitator for Ateneo Basketball Camp

  • Apr 2008 - May 2009

   Organize programs such as drills, develop routines, schedules, and procedures for camp operation.  Assists in teaching skills, building good character, providing encouragement and support.  Help provide an atmosphere for developing good morale and well-being among the camp family.  Monitor safety and all procedures as they pertain to the complete supervision of all campers and staff.  Organize programs such as drills, develop routines, schedules, and procedures for camp operation.  Assists in teaching skills, building good character, providing encouragement and support.  Help provide an atmosphere for developing good morale and well-being among the camp family.  Monitor safety and all procedures as they pertain to the complete supervision of all campers and staff.