Experience

Tawseel Holding

• Kuwait
• Retail
• 1 - 100 Employee

• Dispatcher

  • Apr 2022 - Present

  • Answer emergency and non-emergency calls and other related information. • Respond to any issues and follow-up by coordinating with the appropriate departments or field Units. • Operate and manage a multi-line telephone support accordingly. • Respond to queries related to products and deliveries. • Dispatching and organizing deliveries of orders with drivers. • Prioritize and organize calls according to urgency. • Supervise the route and status of field units to prioritize their daily schedule. • Maintain and update call logs, call records and other important documentation. • Updating management on different kind of reports Show less



Jazz

• Pakistan
• Telecommunications
• 700 & Above Employee

• Territory Sales Supervisor

  • Feb 2021 - Feb 2022

  • Learns Jazz’s values, business, and products, the regional operating model, and an understanding of the market dynamics. • Visits the market daily to conduct spot checks/retail audits on stock availability. • Be assigned one franchise (in few cases two, depending on the potential & geographical spread) • Starts managing the assigned franchise on daily basis; ensuring visibility of daily reports shared by the Area Manager; while carrying out strong franchise follow up, motivating and counseling the concerned stakeholders and explain the profitability model. • Builds contacts and understanding how to get the work done smoothly and efficiently through the franchise and retail network. • Ensures retail & distribution network development – by engaging franchise staff • Focuses on Retail Enablers and target KPIs: Recharge, Gross Ads (pre & postpaid), JazzCash (DR, Cash-In & M-Wallet), MBB, Active Retail Base etc. • Works on Territory Integrity & Infringement Control Show less



Hafeez Center Lahore

• Pakistan
• Technology, Information and Media
• 1 - 100 Employee

• Sales Professional

  • Jun 2015 - Jan 2021

  • Maintain the desired behavior of company device evangelist and brand ambassador • Interact with customer in an expert, professional manner by educating customers and effectively applying selling tenants. • Perform all administrative functions of the sale process, including accepting customer payments, opening and closing POS system, balancing register and scheduling bank pick-up service or making daily cash deposits, filing the completed orders, and pulling products from inventory. • Perform troubleshoot on-site and ensure all displayed merchandise are in good working condition; replace any bad product as necessary promptly • Provide assistance to customers in setting up purchased devices and also assist them to fix devices them. • Perform merchandising and resetting of the store. • Providing assistance to managers in performing operational functions such as inventory management and pricing verification. • May be responsible for opening and closing the store, handling the store alone, and making decisions independently in assisting customers to resolve issues. • Ensure products are always available at the store for customers by receiving and restocking products from stockroom. • Provide assistance to managers in ensuring the physical safety of store and merchandise. Show less