Customer Service Representative

• Nov 2021 - Present

CIA/CIP is a service-driven mobile commerce and solution development company with established retail payment systems integrated with mobile operators across West Africa. As a customer support personnel, below are some of the tasks handled: • respond to Tickets/Issues raised by Customer within agreed SLA. • deep-dive into issues raised and proffer solution to tickets/raised by Customer. • escalate issues beyond Customer Support (L1) to Technical Support team (L2). • collaborate in writing knowledge articles (FAQs) for mobile app launch • maintain correspondence with customers, agents, superdealers and corporate clients, for ease of transactions. • generate reports to track resolutions, highlight recurrent high points to be addressed, and collaborate with Technical Support Team for resolutions. Show less

Freelance Academic Writer

• 2019 - Present

• Academic writing — literature reviews, project proposals, thesis writings, assignments (History, Education, Architecture, Human Resources, Management, Social science...)etc. • Editing — fact-check on manuscripts, fine-tuning references, proofreading, etc. • Scriptwriting — YouTube scripts, Stage-play manuscript review, etc. • Academic writing — literature reviews, project proposals, thesis writings, assignments (History, Education, Architecture, Human Resources, Management, Social science...)etc. • Editing — fact-check on manuscripts, fine-tuning references, proofreading, etc. • Scriptwriting — YouTube scripts, Stage-play manuscript review, etc.

• Dec 2019 - Oct 2021

Elected role...• created and managed departmental savings account• maintained accounts and records of expenses, style of which was adopted by the Dean of Students' Affairs for subsequent reports.• estimated and planned expenditure for departmental functions and activities• sourced financial aid from alumni and corporate bodies.

• Jan 2018 - Nov 2019

Elected role:• created a PR sub-committee to manage correspondence between the student body and executive members.• managed the Facebook, Instagram and Twitter accounts of the Association• maintained a portfolio for students' birthdays and crafted best wishes to celebrate them• ensured adequate information dissemination on scholarships, student-support programs, etc., from the Dean of Students' Affairs, the Faculty of Arts, and from lecturers across the department.• created publicity content for events, both for sponsorship and sensitisation of the general public.• partnered with PR personnel across different Faculties, and schools from across the country. Show less

Storekeeper

• Jun 2020 - Apr 2021

Surveillant Fire Limited is a leading fire protection and security systems engineering company in Nigeria, specialized in the distribution, installation and supply of fire fighting equipment, surveillance and detection systems. As an on-site Store and Procurement personnel, below are the functions carried out: •Promoted strict compliance of engineers and artisans with site safety protocols • made material and new products request based on on-site usage • followed up on material requests and supplies • dispensed and supervised material use for on-site activities by engineers • maintained accurate weekly stock-taking using GRI forms and balance sheet • tracked inventory levels to ensure on-site stock corresponded with HQ records. Show less

Experiental Marketer

• Mar 2019 - Jul 2019

PROJECTS 1. Nigeria Breweries for Gulder (Own Your Journey), in-bar activation 2. Golden Penny for Golden Penny Noodles, Garri, Spaghetti, etc., open-market activation • sourced retail outlets, registered and generated sales • received orders from assigned wholesalers and tracked supply • engaged direct consumers • issued promotional items to both retailers and consumers. PROJECTS 1. Nigeria Breweries for Gulder (Own Your Journey), in-bar activation 2. Golden Penny for Golden Penny Noodles, Garri, Spaghetti, etc., open-market activation • sourced retail outlets, registered and generated sales • received orders from assigned wholesalers and tracked supply • engaged direct consumers • issued promotional items to both retailers and consumers.