Jamiu Olanrewaju Ahmed
Technical Support Engineer at Moniepoint Inc. (Formerly TeamApt Inc.)- Claim this Profile
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English Native or bilingual proficiency
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Yoruba Elementary proficiency
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English Professional working proficiency
Topline Score
Bio
Opeyemi Castro
Jamiu Ahmed was a colleague for one (1) year as a Switch Application and Digital Channel Support Officer at FCMB. Coming from a different background entirely, he acclimatized very quickly to the technical and interpersonal requirements of the job role. Within a short time, he learnt the skills required to function well on and off the job, and his dexterity on the job was unquestionable. He's a goal oriented and dedicated resource that delivers tasks on budget. He's technically sagacious when it comes to Card Payment Solution and Digital Channels application management and support. I am convinced about his ability to excel wherever he goes next to exhibit his competencies.
Opeyemi Castro
Jamiu Ahmed was a colleague for one (1) year as a Switch Application and Digital Channel Support Officer at FCMB. Coming from a different background entirely, he acclimatized very quickly to the technical and interpersonal requirements of the job role. Within a short time, he learnt the skills required to function well on and off the job, and his dexterity on the job was unquestionable. He's a goal oriented and dedicated resource that delivers tasks on budget. He's technically sagacious when it comes to Card Payment Solution and Digital Channels application management and support. I am convinced about his ability to excel wherever he goes next to exhibit his competencies.
Opeyemi Castro
Jamiu Ahmed was a colleague for one (1) year as a Switch Application and Digital Channel Support Officer at FCMB. Coming from a different background entirely, he acclimatized very quickly to the technical and interpersonal requirements of the job role. Within a short time, he learnt the skills required to function well on and off the job, and his dexterity on the job was unquestionable. He's a goal oriented and dedicated resource that delivers tasks on budget. He's technically sagacious when it comes to Card Payment Solution and Digital Channels application management and support. I am convinced about his ability to excel wherever he goes next to exhibit his competencies.
Opeyemi Castro
Jamiu Ahmed was a colleague for one (1) year as a Switch Application and Digital Channel Support Officer at FCMB. Coming from a different background entirely, he acclimatized very quickly to the technical and interpersonal requirements of the job role. Within a short time, he learnt the skills required to function well on and off the job, and his dexterity on the job was unquestionable. He's a goal oriented and dedicated resource that delivers tasks on budget. He's technically sagacious when it comes to Card Payment Solution and Digital Channels application management and support. I am convinced about his ability to excel wherever he goes next to exhibit his competencies.
Credentials
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Google IT Support Certificate
CourseraMar, 2022- Nov, 2024 -
Google IT Support Specialization
CourseraMar, 2022- Nov, 2024 -
IT Security: Defense against the digital dark arts (Google IT Support Professional Certificate)
CourseraMar, 2022- Nov, 2024 -
Operating Systems and You: Becoming a Power User (Google IT Support Professional Certificate)
CourseraFeb, 2022- Nov, 2024 -
System Administration and IT Infrastructure Services (Google IT Support Professional Certificate)
CourseraFeb, 2022- Nov, 2024 -
The Bits and Bytes of Computer Networking (Google IT Support Professional Certificate)
CourseraFeb, 2022- Nov, 2024 -
Technical Support Fundamentals (Google IT Support Professional Certificate)
CourseraDec, 2021- Nov, 2024 -
Verified International Academic Qualifications
World Education ServicesDec, 2021- Nov, 2024 -
Scrum Foundation Professional Certificate - SFPC™
CertiProfSep, 2021- Nov, 2024 -
Strategic Planning
HP LIFEApr, 2020- Nov, 2024 -
Effective Leadership
HP LIFEMar, 2020- Nov, 2024 -
Customer relationship management (CRM)
HP LIFEJan, 2020- Nov, 2024 -
Lifelong Learning
CertiProfDec, 2021- Nov, 2024 -
Remote Work and Virtual Collaboration Professional Certificate - RWVCPC
CertiProfSep, 2021- Nov, 2024 -
Certificate of Completion, Azure Kubernetes Service
Elev8Jan, 2021- Nov, 2024
Experience
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Moniepoint Group
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United Kingdom
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Financial Services
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700 & Above Employee
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Technical Support Engineer
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Dec 2022 - Present
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Fidelity Bank PLC
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Nigeria
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Financial Services
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700 & Above Employee
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Lead Payments Platforms Support
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Jul 2022 - Jan 2023
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First City Monument Bank Limited
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Banking
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700 & Above Employee
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Agency Banking Application Support/Implementation
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Dec 2020 - Jun 2022
- Agency banking & other channels applications 2nd level support specialist- Responsible for maintaining a 99% uptime of agency banking applications through troubleshooting, resolving and escalating issues if needed for smooth functioning of the applications.- Agency banking applications testing and performance evaluation- Address all user complaints with high standards of customer service in a timely manner.- Generate and analyses trends, successes, and failure rates on all related applications for performance evaluation and to provide recommendations in area needed.
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e-Channels Support (Switch Application USSD Mobile & Internet Banking)
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Jul 2020 - Dec 2020
- e-Channels application support and activity monitoring- Using bank’s Postilion Front End Processor (FEP), Postilion Navigator, Postilion Office, Postilion Realtime for transaction monitoring- Cards solutions support - Visa/Master/Verve.- Internet Banking, Mobile Banking and USSD support- Investigating of systems and customer’s transaction anomalies relating to e-Channels (ATM, POS, WEB, Mobile Banking, USSD, etc.) and proactively identify areas in need of optimization- Support banking application projects relating to e-Channels- Monitor and ensure 24x7 availability and high reliability of e-Channel applications- Generating comprehensive reports from the various databases on request relating to e-Channels - Aided in continuous service improvement by creating and presenting relevant reports to business teams and weekly performance reports to the Divisional Head.
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Tranter IT
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Nigeria
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IT Services and IT Consulting
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100 - 200 Employee
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IT Support Specialist
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Jan 2020 - Jun 2020
e-Banking Support Engineer e-Banking Support Engineer
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Federal Inland Revenue Service
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Zone 5, Wuse, Abuja
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National Youth Service Corps (NYSC)
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Oct 2018 - Sep 2019
- Monitoring and evaluation responsibilities - Issuance of VAT certificate - Filling of tax returns etc. - Auditing of Taxpayer’s record, compliance status of incorporated businesses, regularly sensitize taxpayers - Generation of tax identification number (TIN) for new taxpayers. - Monitoring and evaluation responsibilities - Issuance of VAT certificate - Filling of tax returns etc. - Auditing of Taxpayer’s record, compliance status of incorporated businesses, regularly sensitize taxpayers - Generation of tax identification number (TIN) for new taxpayers.
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First City Monument Bank Limited
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Banking
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700 & Above Employee
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Service Desk and IT System Support
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Jun 2016 - Nov 2016
- On-site diagnosing and troubleshooting of computer issues - Working with users to identify glitches and offer solution with advise - Network Trouble Shooting, first level (LAN/WAN) - Software Installation, System Configuration (Set-Up Installation and Formatting) - Providing technical assistant to users via phone calls, remote access, mails and physically - Hardware Repairs first level - On-site diagnosing and troubleshooting of computer issues - Working with users to identify glitches and offer solution with advise - Network Trouble Shooting, first level (LAN/WAN) - Software Installation, System Configuration (Set-Up Installation and Formatting) - Providing technical assistant to users via phone calls, remote access, mails and physically - Hardware Repairs first level
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Education
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2014 - 2018
University of Ilorin
Bachelor's degree, Industrial chemistry -
2014 - 2018
University of Ilorin
Bachelor's degree
Community
