Lead,Debt Collections and Recovery

• Oct 2022 - Present

Collaborating on debt collection strategies with other concerned departments  Collecting outstanding debts from clients and achieving collection target to ensure positive cash flow and maintain accurate records of all chasing activity.  Checking customer's credit and debt situation and decide existing clients credit worthiness status  Identifying gaps in the system and recommend solutions  Improving customer policies and procedures  Managing weekly tracking of outstanding debts; planning course of action to recover debt  Locating and contacting debtors  Updating account status and database regularly  Liaising closely with the sales team to coordinate activities and identify & resolve gaps in process and execution  Complying with requirements when legal action is unavoidable  Updating and maintaining written collections  Handling affiliate’s questions or complaints  Negotiating payoff deadlines and payment plans  Being a role model and inspirational carrier of Lifestores’ culture and beliefs  Taking on any additional requests that management requests Show less

• Jul 2020 - Oct 2022

I work on non performing loans of the company. Through collection and debt recovery strategy management.

• Mar 2018 - Jul 2020

Strategies for collectionsCheque Presentation for repaymentFollow up on Collections/RepaymentCustomer Relationship ManagementLoan RescheduleCredit Risk ManagementOnboarding of New CompanyManagement of DefaultDebt Recovery ManagementGeneral Management of Branch NPL

Account Officer

• Aug 2016 - Aug 2017

Loan processing, sales promotion, portfolio management, customer relationship management, risk evaluation and analysis, business evaluation, Loan repayment monitoring, Default Management, Credit Committee, Operation KYC., Client Assessment, Loan processing, sales promotion, portfolio management, customer relationship management, risk evaluation and analysis, business evaluation, Loan repayment monitoring, Default Management, Credit Committee, Operation KYC., Client Assessment,

Sales Associate

• Aug 2014 - Sep 2016

Deposit Mobilization, Credit Analysis, Customer Relationship Management, E- Business Custodian, Account Opening etc. Deposit Mobilization, Credit Analysis, Customer Relationship Management, E- Business Custodian, Account Opening etc.

Direct Sales Agent

• May 2013 - Sep 2014

Sales Person and I was saddled with duties to acquire new accounts(CASA). Deposit mobilization, Customers Relationship Management,Other duties as directed by the supervisor. Sales Person and I was saddled with duties to acquire new accounts(CASA). Deposit mobilization, Customers Relationship Management,Other duties as directed by the supervisor.