Human Resources Manager

• Jul 2022 - Present

Human Resources

• Jan 2022 - Jul 2022

In cooperation with the corporate HR team, responsible for planning, directing, and coordinating human resource management activities of the organization to maximize the strategic use of human resources and provide leadership and support in functional areas of human resources and serve as a strategic and tactical business partner to the Operations Leadership team. In cooperation with the corporate HR team, responsible for planning, directing, and coordinating human resource management activities of the organization to maximize the strategic use of human resources and provide leadership and support in functional areas of human resources and serve as a strategic and tactical business partner to the Operations Leadership team.

Human Resources Manager

• Aug 2019 - Jan 2022

Deliver top-level support to the Tennessee Distribution Center, with responsibilities covering all human resource programs. - Create a solid, realistic HR plan and strategy aligned with the business’ culture and values across business operations. - Engage in the strategic planning of employment-related matters, engaging and developing talent while minimizing HR/Organizational risk. - Manage the full recruiting life cycle process which includes creating job specification, interviewing, extending, and negotiating offers, and onboarding - Compensation management including performing and updating salary surveys, and updating and writing job descriptions

Human Resources Manager

• Jan 2018 - Mar 2019

- Works closely with Territory leadership to assess risk and provide HR expertise and guidance with respect to effective undertaking of employment actions including but not limited to hiring, discipline, leave, promotion, investigation, and termination. - Oversees all Associate Relations issues to include: associate/location visits, investigations, documentation, preparations, and responses for arbitration and/or Equal Employment Opportunity Commission (EEOC) Charges. Work with outside legal counsel as applicable. - Develops a talent pool to supply management needs and growth. Ensure store Associate training and development programs are executed including optical training, sales training, lab certification, optometric technician training (where applicable), and appropriate cross-training to support business needs. - Leads talent management programs including performance appraisals, individual development plans, and succession planning. Supervises in the facilitation of a variety of HR-related training. - Builds effective relationships with field leaders to understand their business goals and to proactively identify and implement solutions that align with organizational strategies. - Maintain effective labor relations with union and management leadership.

Human Resources Business Partner -

• Jan 2017 - Jul 2017

• Analyzes, develops and conducts training to improve the organizational performance • Develops and maintains instructional programs throughout the organization • Acts as a partner to business management formulating organizational plans • Executes and maintains a variety of new HR programs including performance management, compensation, and benefits, equity and diversity, etc., within a business line/unit. • Fosters effective communication between employees and management. • Formulates, plans and implements policies and procedures as approved. • Regularly monitors and evaluates the effectiveness and efficiency of the function programs and activities. • Creates and maintains staff information records and personnel documents, such as job descriptions, employee handbooks and employment letters.

Training Supervisor

• Aug 2013 - Jan 2017

• Leads and facilitates performance coaching, mentoring, competency modeling and integration, on boarding, and resource management strategies • Partners collaboratively with internal and external stakeholders to develop strategic training goals and objectives • Supervises the development and implementation of training policies, schedules, and classes • Oversees the creation of all training materials and programs • Manages, coaches and develops Training Specialists responsible for delivering training to procurement professionals • Utilizes enterprise performance measures to identify organizational deficiencies in staff knowledge that may be improved with professional development and skill-based training • Solves escalated problems associated with procurement and contract management activities, as determined by the Training team • Represents the Central Procurement Office while speaking at public events with internal and external stakeholders • Identifies and implements best practices in the field of procurement training and compliance • Maintains current knowledge of the procurement and training field by conducting appropriate research of trade journals, internet resources, and communicating with peers and other experts, as appropriate • Interprets and ensures compliance with applicable laws, rules, regulations, policies procedures, and ethical standards for management staff

Training Lead

• Feb 2011 - Jul 2013

• Supervised, implemented, facilitated and monitored new hire, refresher, up-skill and compliance training for various departments within the Bureau of TennCare and HP • Planned the strategic implementation and facilitation of all Operations training events and activities, including but not limited to budget spending and material production and distribution • Planned curriculum and instructional design, development, and media/technology use to promote quality and conformance to defined business processes • Developed and implemented performance goals for compliance to federal and state health care standards • Created direct training evaluation activities to determine effectiveness and efficiency of training products and their implementation • Supervised the creation and maintence Web-based training materials centered on Medicare, Medicaid, TennCare and insurance coverage • Compiled and present comprehensive training and compliance results to TennCare quarterly based on internal training audits • Created reports on a regular basis, and as directed or requested, to keep the Corporate Compliance Committee of the Board and senior management informed of the operation and progress of compliance efforts

Training Specialist

• Aug 2005 - Aug 2010

• Facilitated new hire, refresher, software release, and compliance training to customer care representatives in a large call center environment (350+ employees) • Served this pharmaceutical benefits management company as an Ops Management facilitator for Medicare Part D and commercial accounts • Responsible for technical and web-based instruction to all representatives, supervisors, and upper management • Completed daily web-based reporting of new hire skill checks, employee rosters, Metrics that Matter and Medicare D curriculum to ensure accurate record keeping • Managed a classroom of up to 30 representatives utilizing all forms of multimedia including Excel, Word, PowerPoint, and web-based specific curriculum • Designated Train the Trainer (T3) facilitator for onboarding of new and guest trainers