Experience

CASE Credit Union

• United States
• Financial Services
• 1 - 100 Employee

• Compliance and Loss Prevention Specialist

  • Apr 2022 - Present



Dort Financial Credit Union

• United States
• Financial Services
• 100 - 200 Employee

• Financial Services Specialist

  • Dec 2020 - Mar 2022

  - Offer financial services to 80+ people daily by assessing their financial needs and appropriateness via phone. - Train and mentor new employees to leverage best practices, resulting in increased employee productivity and performance metrics. - Conduct data analysis to identify and detect fraudulent patterns such as check forgery, financial elder abuse, account takeover, and Zelle fraud, and minimize any losses by reporting instances on time. - Implement corrective action measures to save the credit union $30K+ by identifying check forgery and fraud in a member's account Hit over 95% in loan and account sales monthly. - Process 50+ transactions and loan documents by analyzing account and income information to determine eligibility for specific products and services using multiple financial systems simultaneously. Show less



Huntington National Bank

• United States
• Banking
• 700 & Above Employee

• Credit Card Associate

  • Jun 2019 - Dec 2020

  - Maintained credit card accounts to prevent fraud, explained different credit factors to customers, and processed 50+ transactions, including payments.- Promoted within 3 months after consistently meeting/exceeding departmental goals and set quotas on various tasks each month.- Delivered high quality financial services to 60+ clients over the phone by processing credit line increase applications.- Upsold various products and services, including personal and auto loans, mortgages, credit cards, bank accounts, insurance, increasing revenue by 22%.- Bolstered the company’s value and reputation by improving experience/satisfaction while aiding clients to reach financial goals. Show less

• Financial Services Representative

  • Mar 2019 - Jun 2019

  - De-escalated 20+ inbound calls per hour, resulting in 93% customer satisfaction survey scores. - Utilized active listening and issue resolution skills to assess and address customers’ needs in a timely fashion, maximizing customer satisfaction and retention.- Verified status of bank accounts, explained incurred fees, and offered top-tier support and services to customers with any issues regarding accounts such as basic maintenance, maximizing client experience, and satisfaction.



Michigan Medicine

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Healthcare Representative

  • Mar 2018 - Mar 2019

  - Facilitated communication information flow between neurology, doctors, nurses, and insurance companies, streamlining operations and reducing processing time. - Analyzed healthcare data and verified optimal confidentiality by maintaining 100% compliance with HIPAA laws and regulations. - Facilitated career development sessions and improved training efficiency by creating a 10+ page training manual for new employees. - Collaborated with 30 doctors in neurology to execute daily activities on time, increasing productivity and operational efficiency. - Processed documents for patients and healthcare providers and ensured continued care by offering high-end service to patients, linking them to insurance companies and healthcare providers. Show less



NEW PATHS INC

• United States
• 1 - 100 Employee

• Student Intern

  • May 2018 - Aug 2018



Genesee County 9-1-1

• Public Safety
• 1 - 100 Employee

• 911 Dispatcher

  • Aug 2017 - Dec 2017



Genesee Education Consultant Services

• Early Childhood Consultant

  • Dec 2015 - Aug 2017



Genesee County Sheriff Dept

• United States
• Law Enforcement
• 1 - 100 Employee

• Student Intern

  • Apr 2016 - Jun 2016