Jamilie Moreira

IT Coordinator at Tateti Ltda
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Contact Information
us****@****om
(386) 825-5501
Location
Sorocaba, São Paulo, Brazil, BR
Languages
  • Portuguese Native or bilingual proficiency
  • English Native or bilingual proficiency
  • Spanish Limited working proficiency

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Luciano Pizarro

Jamilie é uma profissional com grande potencial, altamente comprometida, ética e organizada. Jamilie passou por áreas de atendimento, suporte, governança e projetos de sistemas, mostrando sempre muita pro-atividade e facilidade para dominar novos processos e tecnologias . Resumo a Jamilie em : missão dada é missão cumprida ! Recomendo fortemente a Jamilie para novos desafios em TI !

Danilo Sakalauskas

Trabalho com a Jamilie atualmente na TECSIS, desde então, ela se provou extremamente útil e experiente. Ela sempre tem uma estratégia eficiente para fazer nosso trabalho correr bem, é excelente em comunicar suas ideias com a equipe. É uma profissional diferenciada, muito detalhista e prestativa, tem um grande conhecimento em TI. Jamilie é uma profissional muito honesta, integra e proporciona grande credibilidade, muito atenciosa em detalhes, dedicação e foco nos objetivos, com facilidade para trabalhar em grupo. Jamilie sempre esta disposta a colaborar com o desenvolvimento do trabalho com a rápida solução de problemas. Recomendo sinceramente a Jamilie, e tenho o grande prazer em poder trabalhar com ela.

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Credentials

  • Gestão de Trafego
    ComSchool
    Mar, 2023
    - Sep, 2024
  • ANALISTA DE MATERIAIS (TOTVS - PROTHEUS)
    ADVPL Consultoria e Treinamentos
    Aug, 2021
    - Sep, 2024
  • Descubra o Power BI
    LinkedIn
    Feb, 2020
    - Sep, 2024
  • Fundamentos do Scrum
    LinkedIn
    Feb, 2020
    - Sep, 2024
  • Técnicas Avançadas de Scrum
    LinkedIn
    Feb, 2020
    - Sep, 2024

Experience

  • Tateti Ltda
    • Brazil
    • Wholesale Building Materials
    • 1 - 100 Employee
    • IT Coordinator
      • May 2021 - Present

      • Creation of an IT team and leadership.• Responsible for the support of systems, infrastructure across all company branches.• Coordination and implementation of integrated system projects with Totvs Protheus ERP, such as: e-Commerce, Anymarket, WMS Alcis, Totvs Digital Payments, TEF, Intelipost, ChatBot, Agile.• Second-level technical support for Protheus ERP (Totvs) in modules such as: Store, Invoicing, Finance, Inventory/Costs, Purchasing, OMS.• Support for all software integrated with the ERP (e-Commerce, Anymarket, Fusion, ChatBot, WMS Alcis, etc.).• Development and maintenance of SQL Server queries.• Mapping and understanding of internal customer needs and identification of improvements if necessary.• Designing and executing test scripts prior to implementations.• Creation, revision, and delivery of documentation for end-users (user scripts, process flowcharts, training materials) and user training.• Strategic collaboration with system users to identify potential improvements that can enhance departmental processes.• Monitoring the performance and data integrity of the system in the production environment during updates to identify potential improvements.• Leading, monitoring, and maintaining progress of project plans to ensure the delivery of key stages and goals within agreed time, cost, and quality limits. Show less

    • System Analyst
      • Jun 2020 - Apr 2021

      • Responsible for the support of systems, infrastructure, and networks across all company branches.• Coordination and implementation of integrated system projects with Totvs Protheus ERP, such as: e-Commerce, Anymarket, WMS Alcis, Totvs Digital Payments, TEF, Intelipost, ChatBot, Agile.• Second-level technical support for Protheus ERP (Totvs) in modules such as: Store, Invoicing, Finance, Inventory/Costs, Purchasing, OMS.• Support for all software integrated with the ERP (e-Commerce, Anymarket, Fusion, ChatBot, WMS Alcis, etc.).• Development and maintenance of SQL Server queries.• Mapping and understanding of internal customer needs and identification of improvements if necessary.• Designing and executing test scripts prior to implementations.• Creation, revision, and delivery of documentation for end-users (user scripts, process flowcharts, training materials) and user training.• Strategic collaboration with system users to identify potential improvements that can enhance departmental processes.• Monitoring the performance and data integrity of the system in the production environment during updates to identify potential improvements.• Leading, monitoring, and maintaining progress of project plans to ensure the delivery of key stages and goals within agreed time, cost, and quality limits. Show less

  • TECSIS - Tecnologia e Sistemas Avançados S/A
    • Brazil
    • Renewables & Environment
    • 300 - 400 Employee
    • System Analyst
      • Mar 2014 - Dec 2016

      • Second Level Technical Support ERP Protheus (Totvs).• Assistance with problem support and resolution.• Support to integrated software (WMS, e-Procurement, Shop Floor Control).• Development and maintenance of queries SQL-Server and Oracle.• Microsoft SharePoint administration.• Working with colleagues to smoothly transition Clients to production operation.• Working with vendors as partners to deliver a tightly integrated, seamless service to customers.• Participation in the development and on-going refinement, enhancement and continuous process improvement for the services.• Understood client and user system requirements and identify specific enhancement customizations if necessary.• Participation in the investigation, implementation, and operation of tools to enhance/improve, automate, and streamline the delivery of the services.• Reviews system test plans and system tests modules before implementation.• Creates, reviews, and delivers end-user documentation (user guide, process flow charts, and training materials) and training for accuracy.• Works with the user to select or create appropriate scenarios to test all results to determine whether system changes met project specifications; uses scenarios to assist the end user in acceptance testing.• In upgrades, monitors production performance enhancements and system integrity with end-users.• Develops detailed implementation and upgrade project plans in conjunction with other account team associates.• Ensures that documentation is updated when change requests are approved for the project.• Provides input on processes, procedures, or new approaches. • Lead, monitored and maintained progress of projects plans to ensure delivery of the key stages and goals within the agreed constraints of time, cost and quality. Show less

    • Technical Support Assistant
      • Oct 2011 - Feb 2014

      • Technical Support for 2,000 internal users by phone and e-mail.• Incident Management, Changes, Releases, Configurations, Problems (ITIL).• First Level Technical Support ERP Protheus (Totvs).• Users/Machines account administration (Active Directory).• Internal Audit: Verification of samples of incidents related to Information Security, Changes, Access Credential Lifecycle.• IT process designer.

    • Information Technology Intern
      • Oct 2010 - Sep 2011

      • Users/Machines account administration (Active Directory).• First Level Technical Support ERP Protheus (Totvs).• Hardware and Software maintenance in general.

Education

  • Sorocaba Technological College (FATEC)
    Bachelor of System Analysis and Development, Information Technology
    2009 - 2013
  • Facens | Faculdade de Engenharia de Sorocaba
    Master of Technology - MTech, Data Science with Internacional Big Data Certification
    2020 - 2021

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