Experience

Solidifi

• United States
• Information Services
• 100 - 200 Employee

• Operation Support Specialist

  • Mar 2018 - Present

• Valuation Analyst

  • Oct 2016 - Feb 2018

  Assist with providing review for Tier 1 clients within the organization; and ensuring reports are delivered to our clients to meet their quality standards while also working hand in hand with internal Appraisal Reviewers, Account Managers, Region Managers and Clients. Responsible for conducting pre-release reviews of appraisal reports, identify potential risk issues, determine escalation points, and record findings



First Niagara Bank

• United States
• Financial Services
• 700 & Above Employee

• Senior Customer Service Representative

  • Jan 2014 - Oct 2016

  Responsibilities as a Senior Customer Service Representative are to make sure that customers are satisfied with the service they are given. Assist customers with any personal banking and credit banking issues or questions they may have on their account. Responsibilities as a Senior Customer Service Representative are to make sure that customers are satisfied with the service they are given. Assist customers with any personal banking and credit banking issues or questions they may have on their account.



Seneca Mortgage Servicing LLC

• United States
• Financial Services
• 1 - 100 Employee

• Foreclosure Specialist

  • 2011 - 2014

  Responsible for working directly with borrowers who qualify for, or are currently conducting a short sale. Manage a pipeline of loans starting with solicitation of the short sale programs and finishing with the listing agreement with a real estate agent, before handing the file over to a negotiator. Responsible for documenting a summary of the call in two databases and triggering tasks to keep the loan moving through the short sale process. Responsible for working directly with borrowers who qualify for, or are currently conducting a short sale. Manage a pipeline of loans starting with solicitation of the short sale programs and finishing with the listing agreement with a real estate agent, before handing the file over to a negotiator. Responsible for documenting a summary of the call in two databases and triggering tasks to keep the loan moving through the short sale process.