Experience

Renascence IT Consulting, Inc.

• United States
• Information Technology & Services
• 1 - 100 Employee

• Digital Marketing Manager

  • Jun 2020 - Present

  San Francisco Bay Area Renascence IT Consulting, Inc. provides the small business community with innovative IT solutions that embrace best practice initiatives and move clients ahead. By transforming existing processes and revitalizing efficiencies, we restore functionality to computer-based information systems while maximizing cost-savings potential.



Brandiva

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Marketing Manager - Managed Services

  • Mar 2018 - Present

  At Brandiva, we understand that most MSP owners have little to no sales experience. We provide personalized training in cold calling, prospecting, and business development. We also offer virtual CMO services to managed service providers in a one on one setting for the monthly cost of the more popular marketing groups without long-term commitments.



Mindmatrix

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Marketing and Business Development Manager | Managed Service Providers

  • Jan 2017 - Feb 2018

  Greater Pittsburgh Area Working with Managed Service Providers to assist them with business development, marketing, sales training and content strategy.



Toshiba Business Solutions

• United States
• Retail
• 1 - 100 Employee

• Senior Account Executive

  • Oct 2013 - Sep 2016

  Greater Pittsburgh Area • FY14BQ1 Rookie of the Quarter – Eastern region • Managed several territories throughout role, providing assistance when needed • Developed self promoting marketing strategies, sharing concepts and execution with team to encourage team growth and saturation • Acting 1st level technical support for customers with minor but immediate needs via remote access and on site assistance • Managed 20+ zip code territory • Minimized attrition through frequent customer contact, addressing… Show more • FY14BQ1 Rookie of the Quarter – Eastern region • Managed several territories throughout role, providing assistance when needed • Developed self promoting marketing strategies, sharing concepts and execution with team to encourage team growth and saturation • Acting 1st level technical support for customers with minor but immediate needs via remote access and on site assistance • Managed 20+ zip code territory • Minimized attrition through frequent customer contact, addressing issues proactively improving retention • Trained on partner products, including HP, KIP and Lexmark Show less



Microsoft

• United States
• Software Development
• 200 - 300 Employee

• Market Ambassador

  • Oct 2012 - Oct 2013

  Greater Pittsburgh Area • Managed tri-state territory, training retail representatives across all major cellular carriers • Trained at Microsoft Seattle, preparing for Windows Phone 8 and Surface Tablet launch • Managed 90+ store territory, visiting all locations once every 14 days • Identified and communicated software/hardware issues to Microsoft Corporate during weekly calls • Collected data on inventory, reporting periods of growth and stagnation to corporate • Supports a positive team environment… Show more • Managed tri-state territory, training retail representatives across all major cellular carriers • Trained at Microsoft Seattle, preparing for Windows Phone 8 and Surface Tablet launch • Managed 90+ store territory, visiting all locations once every 14 days • Identified and communicated software/hardware issues to Microsoft Corporate during weekly calls • Collected data on inventory, reporting periods of growth and stagnation to corporate • Supports a positive team environment in which members participate, respect and cooperate with each other to achieve desired results • Actively seeks opportunities to make a contribution rather than passively accepting situations. Show less



AT&T Mobility

• United States
• Retail
• 1 - 100 Employee

• Senior Customer Service Manager

  • Jan 2010 - Oct 2012

  Boardman, Ohio • Employee of the month November 2010 and February 2011. • Ranked #1 nationally, hitting 114% of goals across all metrics. • Maintained 130% sales per call metric consistently • First call resolution score: 97% • Trained new employees in the call center during nesting following new hire training • Provided customer service support by determining solutions meeting the needs of escalated customers, delivering first in class service with a 100% satisfaction… Show more • Employee of the month November 2010 and February 2011. • Ranked #1 nationally, hitting 114% of goals across all metrics. • Maintained 130% sales per call metric consistently • First call resolution score: 97% • Trained new employees in the call center during nesting following new hire training • Provided customer service support by determining solutions meeting the needs of escalated customers, delivering first in class service with a 100% satisfaction rating • Communication Workers of America - Union steward • Coordinated with management team in relation to disciplinary measures for a call center representative • Escalations team leader for Boardman call center Show less



Sinclaire Entertainment

• United States

• Director of Sales and Talent Management

  • Jan 2002 - Dec 2009

  Greater Pittsburgh Area • Recruit, audition and manage more than 25 independent contractors • Schedule entertainment for more than 40 establishments in the northeastern US • Perform accounting tasks, including reviewing accounts receivable, generating and mailing invoices, reconciling payments and maintaining accurate account balances • Coordinate advertising, including selecting and buying space and developing ad content • Identified and matched entertainment to attract and maintain desired… Show more • Recruit, audition and manage more than 25 independent contractors • Schedule entertainment for more than 40 establishments in the northeastern US • Perform accounting tasks, including reviewing accounts receivable, generating and mailing invoices, reconciling payments and maintaining accurate account balances • Coordinate advertising, including selecting and buying space and developing ad content • Identified and matched entertainment to attract and maintain desired demographic • Use conflict resolution and mediation skills to promote positive work environment Show less