Customer Support Representative / Field Ops Assistant

• Feb 2022 - Present

Responsibilities include:• Assist with current and upcoming deployments across all Zip World sites which includes 3D printing and equipment installation• Customer Service - Assisting with customer support tickets related to experiences across the World linked to the Revl system Responsibilities include:• Assist with current and upcoming deployments across all Zip World sites which includes 3D printing and equipment installation• Customer Service - Assisting with customer support tickets related to experiences across the World linked to the Revl system

Freelance Photographer

• Mar 2013 - Present

Freelance photographer, covering a variety of genres including architecture & interiors, automotive, landscape, portrait and drone photography.www.jamiestevensphotography.co.uk Freelance photographer, covering a variety of genres including architecture & interiors, automotive, landscape, portrait and drone photography.www.jamiestevensphotography.co.uk

Assistant Team Leader

• Jul 2021 - Feb 2022

Adventure Host

• Jun 2019 - Jun 2021

Responsibilities include:• Headcam management and customer service - Assisting customers to receive their head camera footage from their experience, sending unedited footage direct to customers, resolving customer problems on site, on the phone and through email• Greeting and booking customers in for ZipWorld activities at the Penrhyn Quarry site• Managing the merchandise shop - monitoring and placing out stock, maintaining the displays and processing customer purchases• Cash handling & general computer software tasks.

Photographer & Sales Assistant

• Apr 2019 - Jul 2019

Responsible for providing photographs and processing footage captured on helmet cameras for customers across all three ZipWorld sites. Responsible for providing photographs and processing footage captured on helmet cameras for customers across all three ZipWorld sites.

Print Room Assistant

• Nov 2018 - Mar 2019

Photographer

• Feb 2017 - Jul 2018

Internship

• Mar 2017 - Apr 2017

LUMAS is a photographic gallery that offers selected works by artists as hand-signed original photographs. My roles included assisting gallery members to arrange and place selected pieces in the gallery space, packaging artworks for their archive and for clients, assisting and conversing with potential customers and clients by providing information about the artwork and general computer tasks. LUMAS is a photographic gallery that offers selected works by artists as hand-signed original photographs. My roles included assisting gallery members to arrange and place selected pieces in the gallery space, packaging artworks for their archive and for clients, assisting and conversing with potential customers and clients by providing information about the artwork and general computer tasks.

Gymnastics Coach

• Apr 2012 - Jul 2016

My responsibilities were communicating and teaching children aged 5-13 effectively with various skills while making it fun in a safe environment.

Leisure Centre Attendant

• Oct 2013 - Aug 2014

My responsibilities were dealing with customers, setting up and keeping equipment, stock checks, using computers and also general cleaning tasks.

Apprentice Parts Advisor

• Apr 2013 - Jul 2013

My roles included serving customers with car parts that they needed, ordering them as necessary, taking phone calls from customers in a professional manor and general computer tasks. My roles included serving customers with car parts that they needed, ordering them as necessary, taking phone calls from customers in a professional manor and general computer tasks.

Gymnastics Coach

• Feb 2010 - Jul 2012

After-school gymnastics coach teaching children aged 6-11. The classes were recreational, to help them develop the understanding of the sport, and teach them basic moves to progress towards Leisure Centre gymnastics classes in the Gwynedd area. After-school gymnastics coach teaching children aged 6-11. The classes were recreational, to help them develop the understanding of the sport, and teach them basic moves to progress towards Leisure Centre gymnastics classes in the Gwynedd area.