Experience

Craig Swapp & Associates

• United States
• Law Practice
• 1 - 100 Employee

• Legal Assistant

  • Jan 2020 - Present

  Managing personal injury claims in close collaboration with attorneys, clients, and other legal staff. Managing personal injury claims in close collaboration with attorneys, clients, and other legal staff.



PacificSource Health Plans

• United States
• Insurance
• 700 & Above Employee

• Member Support Specialist

  • Sep 2018 - Jan 2020

  Provided telephonic support to customers with complex psycho-social issues which created barriers to the achievement of optimal health outcomes.

• Customer Service Representative

  • Jul 2017 - Sep 2018

  Provided excellent customer service telephonically, with occasional face-to-face interaction, to all PacificSource customers.



St. Luke's Health System

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Credentialed Trainer

  • Apr 2016 - Jul 2017

  Credentialed in the lab application known as “Beaker,” provided instruction to individuals in a classroom (30+ attendees), department, and one-on-one setting.

• Patient Access Specialist

  • Jan 2015 - Apr 2016

  Provided an exceptional patient experience through courteous and professional interactions. By greeting patients, scheduling appointments, and collecting relevant patient demographic and financial information, I ensured a comfortable and efficient process.