Jamie Lewis

Client Account Specialist at Cutting Edge Firewood
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Contact Information
us****@****om
(386) 825-5501
Location
Duluth, Georgia, United States, GE

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Pamela M. K. - SA, PSPO

I enthusiastically recommend Jamie Lewis. Over the course of her tenure, I have had the pleasure of witnessing their exceptional dedication to ensuring our clients receive top-notch support and service. Jamie has consistently demonstrated a deep understanding of our products and services, which has allowed them to address clients' needs swiftly and effectively. Their ability to communicate complex information in a clear and concise manner has been instrumental in resolving client inquiries and concerns promptly. One of Jamie's outstanding qualities is their unwavering commitment to client satisfaction. They have a proven track record of going above and beyond to meet client's expectations and have received numerous commendations for their exemplary service. Their approachable demeanor and genuine concern for our client's well-being have undoubtedly contributed to our high client retention rates.

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Credentials

  • Foundations of Project Management
    Google
    Nov, 2022
    - Oct, 2024
  • Robotic Process
    Association of International Certified Professional Accountants
    Aug, 2021
    - Oct, 2024
  • Data analytics
    Association of International Certified Professional Accountants
    Jun, 2021
    - Oct, 2024
  • Google Analytics
    Google
    Jun, 2021
    - Oct, 2024

Experience

  • Cutting Edge Firewood
    • United States
    • Consumer Services
    • Client Account Specialist
      • 2023 - 2023

      • Build and maintain strong relationships with clients to understand their needs, preferences, and concerns • Maintained a 98% client satisfaction rate and resolved an average of 20+ client issues daily, contributing to a 15% increase in client retention • Investigate and resolve client issues, concerns, or complaints promptly and effectively. Collaborated with internal teams to ensure clients' needs are met and issues are resolved satisfactorily • Maintain detailed records of client… Show more • Build and maintain strong relationships with clients to understand their needs, preferences, and concerns • Maintained a 98% client satisfaction rate and resolved an average of 20+ client issues daily, contributing to a 15% increase in client retention • Investigate and resolve client issues, concerns, or complaints promptly and effectively. Collaborated with internal teams to ensure clients' needs are met and issues are resolved satisfactorily • Maintain detailed records of client interactions, inquiries, and resolutions. Generate reports on client support activities to identify trends and areas for improvement • Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure a seamless client experience • Gather feedback from clients regarding their experiences and suggestions for improvement. Shared client feedback with relevant teams to drive product and service enhancements Show less • Build and maintain strong relationships with clients to understand their needs, preferences, and concerns • Maintained a 98% client satisfaction rate and resolved an average of 20+ client issues daily, contributing to a 15% increase in client retention • Investigate and resolve client issues, concerns, or complaints promptly and effectively. Collaborated with internal teams to ensure clients' needs are met and issues are resolved satisfactorily • Maintain detailed records of client… Show more • Build and maintain strong relationships with clients to understand their needs, preferences, and concerns • Maintained a 98% client satisfaction rate and resolved an average of 20+ client issues daily, contributing to a 15% increase in client retention • Investigate and resolve client issues, concerns, or complaints promptly and effectively. Collaborated with internal teams to ensure clients' needs are met and issues are resolved satisfactorily • Maintain detailed records of client interactions, inquiries, and resolutions. Generate reports on client support activities to identify trends and areas for improvement • Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure a seamless client experience • Gather feedback from clients regarding their experiences and suggestions for improvement. Shared client feedback with relevant teams to drive product and service enhancements Show less

  • Lyft
    • Iran
    • Internet
    • 1 - 100 Employee
    • Senior Business Operations Analyst
      • 2021 - 2023

      •Successfully supports a caseload of 100+ applicants and drivers per week, demonstrating expert knowledge of the Lyft platform and local market nuances •Manages a team of 5 associates who are responsible for guiding drivers through the onboarding process •Decreased new hire time to productivity by 10% through developing creative solutions to applicant issues •Launched a new outreach program that resulted in a 30% increase in driver approvals •Directs various special projects… Show more •Successfully supports a caseload of 100+ applicants and drivers per week, demonstrating expert knowledge of the Lyft platform and local market nuances •Manages a team of 5 associates who are responsible for guiding drivers through the onboarding process •Decreased new hire time to productivity by 10% through developing creative solutions to applicant issues •Launched a new outreach program that resulted in a 30% increase in driver approvals •Directs various special projects –managing their moving parts, timelines, and stakeholders, as directed by unique business needs •Develops and implements process improvement initiatives, resulting in a 20% increase in operational efficiency Show less •Successfully supports a caseload of 100+ applicants and drivers per week, demonstrating expert knowledge of the Lyft platform and local market nuances •Manages a team of 5 associates who are responsible for guiding drivers through the onboarding process •Decreased new hire time to productivity by 10% through developing creative solutions to applicant issues •Launched a new outreach program that resulted in a 30% increase in driver approvals •Directs various special projects… Show more •Successfully supports a caseload of 100+ applicants and drivers per week, demonstrating expert knowledge of the Lyft platform and local market nuances •Manages a team of 5 associates who are responsible for guiding drivers through the onboarding process •Decreased new hire time to productivity by 10% through developing creative solutions to applicant issues •Launched a new outreach program that resulted in a 30% increase in driver approvals •Directs various special projects –managing their moving parts, timelines, and stakeholders, as directed by unique business needs •Develops and implements process improvement initiatives, resulting in a 20% increase in operational efficiency Show less

  • Verizon
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Consumer Success Consultant
      • 2021 - 2022

      •Updated customer information in the database more than 500 times per week, ensuring accuracy and completeness •Maintained a 97% satisfaction rating from customers surveyed through post-call surveys •Answered product and service questions and offered information on related products and services. Boosted new customer NPS scores by 10% •Successfully implemented ambitious customer satisfaction goals, better-enabling customer service staff members to effectively meet them •Recommended… Show more •Updated customer information in the database more than 500 times per week, ensuring accuracy and completeness •Maintained a 97% satisfaction rating from customers surveyed through post-call surveys •Answered product and service questions and offered information on related products and services. Boosted new customer NPS scores by 10% •Successfully implemented ambitious customer satisfaction goals, better-enabling customer service staff members to effectively meet them •Recommended and sold products and services based on customer needs and preferences •Answered an average of 150 calls per day, providing solutions to customer inquiries in a timely and professional manner Show less •Updated customer information in the database more than 500 times per week, ensuring accuracy and completeness •Maintained a 97% satisfaction rating from customers surveyed through post-call surveys •Answered product and service questions and offered information on related products and services. Boosted new customer NPS scores by 10% •Successfully implemented ambitious customer satisfaction goals, better-enabling customer service staff members to effectively meet them •Recommended… Show more •Updated customer information in the database more than 500 times per week, ensuring accuracy and completeness •Maintained a 97% satisfaction rating from customers surveyed through post-call surveys •Answered product and service questions and offered information on related products and services. Boosted new customer NPS scores by 10% •Successfully implemented ambitious customer satisfaction goals, better-enabling customer service staff members to effectively meet them •Recommended and sold products and services based on customer needs and preferences •Answered an average of 150 calls per day, providing solutions to customer inquiries in a timely and professional manner Show less

  • SAK Consulting
    • India
    • Business Consulting and Services
    • 1 - 100 Employee
    • Event Project Manager- Independent Contractor
      • 2019 - 2021

      •Supported the Employee Communications team by overseeing operational program management projects of varying complexity (audience size, business structure) including the event’s general session, business unit breakouts, and awards segments •Developed collaborative partnerships with Employee Communications team leads and stakeholders, continually seeking opportunities to increase satisfaction and deepen relationships within working groups •Executed program against project plan, including… Show more •Supported the Employee Communications team by overseeing operational program management projects of varying complexity (audience size, business structure) including the event’s general session, business unit breakouts, and awards segments •Developed collaborative partnerships with Employee Communications team leads and stakeholders, continually seeking opportunities to increase satisfaction and deepen relationships within working groups •Executed program against project plan, including action items, owners, due dates, statuses, issues, lessons learned, and risks •Established a governance model including project standards, cadence, and version control for project documentation and workflow, including optimizing the company’s repository for tracking key deliverables and reusable templates •Created and updated key project deliverables (project charters, project plans, project resource plans, project budgets, and communications project plans) and facilitated weekly meetings by sending meeting agendas, taking meeting minutes, and tracking assigned project team activities •Provided weekly and monthly reports for the key project deliverables above, including regular updates on workstream progress to the Global PM Show less •Supported the Employee Communications team by overseeing operational program management projects of varying complexity (audience size, business structure) including the event’s general session, business unit breakouts, and awards segments •Developed collaborative partnerships with Employee Communications team leads and stakeholders, continually seeking opportunities to increase satisfaction and deepen relationships within working groups •Executed program against project plan, including… Show more •Supported the Employee Communications team by overseeing operational program management projects of varying complexity (audience size, business structure) including the event’s general session, business unit breakouts, and awards segments •Developed collaborative partnerships with Employee Communications team leads and stakeholders, continually seeking opportunities to increase satisfaction and deepen relationships within working groups •Executed program against project plan, including action items, owners, due dates, statuses, issues, lessons learned, and risks •Established a governance model including project standards, cadence, and version control for project documentation and workflow, including optimizing the company’s repository for tracking key deliverables and reusable templates •Created and updated key project deliverables (project charters, project plans, project resource plans, project budgets, and communications project plans) and facilitated weekly meetings by sending meeting agendas, taking meeting minutes, and tracking assigned project team activities •Provided weekly and monthly reports for the key project deliverables above, including regular updates on workstream progress to the Global PM Show less

  • Walmart
    • United States
    • Retail
    • 700 & Above Employee
    • Visual Merchandiser Assistant
      • 2018 - 2019

      •Created and executed visual merchandising strategies to enhance the customer experience and drive sales. •Developed eye-catching displays and arranged products in a visually appealing way. •Selected & arranged props, signage, and other materials to create a cohesive and aesthetically pleasing display. •Collaborated with other teams, such as marketing and sales, to ensure that visual merchandising is aligned with overall brand messaging and promotions. •Conducted research on… Show more •Created and executed visual merchandising strategies to enhance the customer experience and drive sales. •Developed eye-catching displays and arranged products in a visually appealing way. •Selected & arranged props, signage, and other materials to create a cohesive and aesthetically pleasing display. •Collaborated with other teams, such as marketing and sales, to ensure that visual merchandising is aligned with overall brand messaging and promotions. •Conducted research on industry trends and competitors to stay up-to-date with the latest visual merchandising techniques and ideas. •Liaised with other retail professionals, including buyers, marketing executives, and retail merchandisers for effective delivery & installations Show less •Created and executed visual merchandising strategies to enhance the customer experience and drive sales. •Developed eye-catching displays and arranged products in a visually appealing way. •Selected & arranged props, signage, and other materials to create a cohesive and aesthetically pleasing display. •Collaborated with other teams, such as marketing and sales, to ensure that visual merchandising is aligned with overall brand messaging and promotions. •Conducted research on… Show more •Created and executed visual merchandising strategies to enhance the customer experience and drive sales. •Developed eye-catching displays and arranged products in a visually appealing way. •Selected & arranged props, signage, and other materials to create a cohesive and aesthetically pleasing display. •Collaborated with other teams, such as marketing and sales, to ensure that visual merchandising is aligned with overall brand messaging and promotions. •Conducted research on industry trends and competitors to stay up-to-date with the latest visual merchandising techniques and ideas. •Liaised with other retail professionals, including buyers, marketing executives, and retail merchandisers for effective delivery & installations Show less

  • Banfield Pet Hospital
    • United States
    • Veterinary Services
    • 700 & Above Employee
    • Assistant Office Manager
      • 2014 - 2017

      •Supported staff effectively in assigned project-based work, while being responsible for providing training and orientation to 15+ new employees and assisting in patient flow, synchronization, and discharge •Served as an effective link between management and employees by spearheading project change management and change enablement activities •Executed a variety of concurrent tasks including escalation handling, time-critical issue resolution, and reporting •Organized and oversaw… Show more •Supported staff effectively in assigned project-based work, while being responsible for providing training and orientation to 15+ new employees and assisting in patient flow, synchronization, and discharge •Served as an effective link between management and employees by spearheading project change management and change enablement activities •Executed a variety of concurrent tasks including escalation handling, time-critical issue resolution, and reporting •Organized and oversaw office operations and procedures, including developing process improvements to increase efficiency by 25% •Successfully trained 2 new front desk employees in scheduling, customer service skills, and proper handling of medical records •Increased efficient operations of the office and augmented the overall public customer satisfaction ratings Show less •Supported staff effectively in assigned project-based work, while being responsible for providing training and orientation to 15+ new employees and assisting in patient flow, synchronization, and discharge •Served as an effective link between management and employees by spearheading project change management and change enablement activities •Executed a variety of concurrent tasks including escalation handling, time-critical issue resolution, and reporting •Organized and oversaw… Show more •Supported staff effectively in assigned project-based work, while being responsible for providing training and orientation to 15+ new employees and assisting in patient flow, synchronization, and discharge •Served as an effective link between management and employees by spearheading project change management and change enablement activities •Executed a variety of concurrent tasks including escalation handling, time-critical issue resolution, and reporting •Organized and oversaw office operations and procedures, including developing process improvements to increase efficiency by 25% •Successfully trained 2 new front desk employees in scheduling, customer service skills, and proper handling of medical records •Increased efficient operations of the office and augmented the overall public customer satisfaction ratings Show less

  • Chase
    • Netherlands
    • IT Services and IT Consulting
    • Associate Banker
      • 2013 - 2014

      •Ensured large financial transactions were completed accurately and efficiently while complying with all policies, procedures, and regulatory and banking requirements •Produced proactive customer outreach methods to gauge success and offered new tools to help customers meet their consumer banking and investment goals •Built and managed rapport, alongside exhibiting actualized customer service skills and presenting consumer bank-focused products/services while proactively educating clients… Show more •Ensured large financial transactions were completed accurately and efficiently while complying with all policies, procedures, and regulatory and banking requirements •Produced proactive customer outreach methods to gauge success and offered new tools to help customers meet their consumer banking and investment goals •Built and managed rapport, alongside exhibiting actualized customer service skills and presenting consumer bank-focused products/services while proactively educating clients on utilizing available access channels •Met and exceeded quarterly financial goals toward achieving branch profitability, increasing retention & sales by 20% •Maintained a high level of customer service by providing efficient and accurate transaction processing •Increased efficiency by 15% through process improvements and developing new workflows Show less •Ensured large financial transactions were completed accurately and efficiently while complying with all policies, procedures, and regulatory and banking requirements •Produced proactive customer outreach methods to gauge success and offered new tools to help customers meet their consumer banking and investment goals •Built and managed rapport, alongside exhibiting actualized customer service skills and presenting consumer bank-focused products/services while proactively educating clients… Show more •Ensured large financial transactions were completed accurately and efficiently while complying with all policies, procedures, and regulatory and banking requirements •Produced proactive customer outreach methods to gauge success and offered new tools to help customers meet their consumer banking and investment goals •Built and managed rapport, alongside exhibiting actualized customer service skills and presenting consumer bank-focused products/services while proactively educating clients on utilizing available access channels •Met and exceeded quarterly financial goals toward achieving branch profitability, increasing retention & sales by 20% •Maintained a high level of customer service by providing efficient and accurate transaction processing •Increased efficiency by 15% through process improvements and developing new workflows Show less

Education

  • Southern New Hampshire University
    Master of Business Administration - MBA, Business Administration w/ concentration in Music Business
    2020 - 2022
  • Florida Agricultural and Mechanical University
    Bachelor of Science - BS, Graphic Communications
    2015 - 2019

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