Project Manager

• Oct 2023 - Present

Manager, PMO

• Dec 2022 - Oct 2023

Manager, Professional Services

• Aug 2021 - Dec 2022

Service Team Lead

• May 2019 - Aug 2021

Manager, Business Systems

• Oct 2017 - May 2019

- Manage IT Department including IT Analyst and Developers - Participate as a member of the leadership team while being responsible for strategic initiatives, KPIs, and people management - Project Manager for all IT initiatives including proprietary in house database, external vendors for ERP and website development & marketing - Understand organizational needs and leverage technology as a solution - Support team by providing technical guidance of our corporate applications -… Show more - Manage IT Department including IT Analyst and Developers - Participate as a member of the leadership team while being responsible for strategic initiatives, KPIs, and people management - Project Manager for all IT initiatives including proprietary in house database, external vendors for ERP and website development & marketing - Understand organizational needs and leverage technology as a solution - Support team by providing technical guidance of our corporate applications - Provide cost analysis ROIs when researching and sourcing out new IT initiatives

Analyst, Business Systems

• Sep 2015 - Oct 2017

- Complete company statistics, ROIs and various reports as requested - Audit departments to map out current processes, find efficiencies and facilitate implementation - Manage relationship and projects with external development firm - Roll out new systems/processes by creating training materials, quarterbacking client launch, providing ongoing support

Accounts Representative

• Jun 2012 - Sep 2015

- Responsible for a portfolio of client accounts including lead generation, on-boarding, and ongoing account maintenance - Facilitate in person presentations and training - Assist with development of upcoming database and the maintenance of our current systems

Customer Service Representative

• May 2011 - May 2012

Handled the customer intake for the entire facility, dealt with customer accounts, personal issues, questions/concerns. I was in control of ordering and tracking stock as well as keeping the team organized and on the move. Handled the customer intake for the entire facility, dealt with customer accounts, personal issues, questions/concerns. I was in control of ordering and tracking stock as well as keeping the team organized and on the move.

Shift Supervisor

• Apr 2010 - Feb 2012

Essentially ran the show at one of the busiest Starbucks in the city. Duties included everything from a Barista role (cashier, making drinks, etc.) to cash/safe management, running the shift (breaks, deployment, etc.) and dealing with overall customer comments/concerns or issues. Essentially ran the show at one of the busiest Starbucks in the city. Duties included everything from a Barista role (cashier, making drinks, etc.) to cash/safe management, running the shift (breaks, deployment, etc.) and dealing with overall customer comments/concerns or issues.

Administrative Assistant

• Dec 2007 - May 2009

Duties included filing, mail-outs, document preparation, receipting checks, electronic filing of documents, Section 170 reports, reception, customer service, asset realization, preparation of court orders, minutes of meetings, letters to clients and creditors, etc. Duties included filing, mail-outs, document preparation, receipting checks, electronic filing of documents, Section 170 reports, reception, customer service, asset realization, preparation of court orders, minutes of meetings, letters to clients and creditors, etc.