Experience

Clear Harbor

• United States
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Instructional Designer

  • Nov 2022 - Present



Liberty University

• United States
• Higher Education
• 700 & Above Employee

• Instructional Designer

  • Apr 2020 - Nov 2022

  • Work as a learning experience designer in collaboration with subject matter experts and business stakeholders to identify goals and outcomes.• Develop learning tools, performance support mechanisms, and develop storyboards and content creation for practice activities, scenario-based learning, online tutorials, gamification, simulations, and other materials to meet identified needs.• Design and develop knowledge and performance assessments to ensure learner understanding.• Design and develop online learning experiences that align with learning objectives, and apply evidence-based learning principles and methodologies (ADDIE, SAM, Blooms, etc.) to inform learner progress and success in online learning environments.• Formate a deep understanding of learning roles to ensure that learning solutions meet needs.• Remain abreast of new developments in learning science, learning design, and learning technologies.• Perform quality checks to ensure learning experience standards are met• Continually work to ensure all materials are engaging, accurate, easy to understand, consistent, up to date, and in line with the organization’s goals and initiatives.• Convey complex information in clear graphics, visuals, and words by applying a keen eye for quality and exceptional attention to detail• Capture SME and stakeholder thoughts and ideas and turn them into compelling presentations and visual materials.• Act as a project manager, planning, communicating, managing, monitoring, and evaluating the scope, resources, and time parameters to achieve deliverable goals for over 400 courses.



Grace Properties of Virginia, Inc.

• Property Manager

  • Nov 2019 - Apr 2020

  • Develop training content in a variety of formats: Training Manuals, Job Aids, E-Learning, Video and oversee active training for current and new employees.• Streamline workflow and reporting processes through the creation and implementation of document control and filing systems.• Collect and maintain records of rental payments and correspondence.• Develop promotional material including brochures, advertisements, and web content.• Consistently build and maintain strong, reputable relationships with clients, residents, and vendors.

• Leasing Consultant - Assistant Community Manager

  • Oct 2017 - Nov 2019

  • Established and implemented leasing goals while managing an effective lease expiration program.• Increased occupancy from 96% to 99% through marketing and sales initiatives• Maintain records for internal and regulatory audits.• Maintain a high customer approval rating as a result of dynamic service, exemplary support, and interpersonal communication.• Successfully marketed and lease apartments to increase occupancy from 96%-99% in first year to reduce vacancy loss• Plan and promote resident events• Maintain accurate records of prospect inquires, resident notifications and tours• Direct sales process from prospect to resident• Coordinate appointments



Red Lobster

• United States
• Restaurants
• 700 & Above Employee

• Server

  • Dec 2015 - Oct 2017



Buffalo Wild Wings

• United States
• Restaurants
• 700 & Above Employee

• Server, Bartender, Trainer

  • Aug 2012 - May 2015