Experience

Paradigm Energy Services

• United States
• Construction
• 1 - 100 Employee

• Senior Project Manager

  • Jul 2021 - Present

  Implement LED lighting, weatherization, mechanical, and controls projects on time and on budget.Accurately forecast spend and schedule for an average of $1.2M in project revenue per month.Troubleshoot project issues and scope changes as needed.Effectively manage relationships among multiple contactors, vendors, clients, financing mechanisms, and internal parties, sourcing new contractors as needed.

• Project Manager

  • Sep 2019 - Jul 2021



ENGIE North America Inc.

• United States
• Renewable Energy Power Generation
• 700 & Above Employee

• Program Manager

  • Jan 2017 - Jun 2019

  • In January 2018, OpTerra Energy Services formally changed its name to ENGIE Services U.S., reflecting its ownership by global energy giant ENGIE, the number one energy services provider in the world. • In my current role as Utility Program Manager, I work on our Channel Partner team to deliver Energy Effective programs for education, government, commercial, and industrial clients that advance key financial, environmental and community goals. • In January 2018, OpTerra Energy Services formally changed its name to ENGIE Services U.S., reflecting its ownership by global energy giant ENGIE, the number one energy services provider in the world. • In my current role as Utility Program Manager, I work on our Channel Partner team to deliver Energy Effective programs for education, government, commercial, and industrial clients that advance key financial, environmental and community goals.



Maxwell Health

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Analyst

  • Sep 2016 - Dec 2016



Startup Institute

• Professional Training and Coaching
• 1 - 100 Employee

• Technical Marketing Student

  • Jun 2016 - Aug 2016

  Selected from a competitive applicant pool for eight week immersive program. Startup Institute helps individuals to develop the skills, mindset, and network to be high-impact at a high-growth company. Curriculum includes SEO, SEM, Customer segmentation, Content and inbound strategy, Wordpress, Mailchimp, Google Analytics, AdWords, A/B testing, SQL, Social media and community management, HTML + CSS. Selected from a competitive applicant pool for eight week immersive program. Startup Institute helps individuals to develop the skills, mindset, and network to be high-impact at a high-growth company. Curriculum includes SEO, SEM, Customer segmentation, Content and inbound strategy, Wordpress, Mailchimp, Google Analytics, AdWords, A/B testing, SQL, Social media and community management, HTML + CSS.



Next Step Living

• Environmental Services
• 1 - 100 Employee

• Customer Experience Team Manager

  • Jan 2016 - Mar 2016

  Designed and managed service for legacy product lines not a part of other company operations, including rooftop solar and HVAC systems.Supervised team of four customer experience specialists, all managing high-priority cases and inbound call traffic; reported directly to Director of Operations.Reported direction to Director of Operations.Provided training and support for company as a whole in customer service and de-escalation; provided cost-saving recommendations to the business.

• Customer Experience Specialist

  • Aug 2014 - Jan 2016

  Managed customer escalations, interfacing with internal departments and external partners; balanced business needs with customer satisfaction.Improved business-wide practices for triaging cases and managing resolutions.Supervised and trained team of twenty Customer Service Associates in delivering high level of customer service to inbound callers.

• Customer Service Account Manager

  • May 2014 - Jul 2015

  Coordinated projects from point of sale to post-install among multiple product lines, including weatherization, HVAC, and rooftop solar.Assisted customers in securing project financing.Trained and mentored incoming employees and fostered interdepartmental communication in a fast-paced environment.



Riverside Community Care

• United States
• Mental Health Care
• 700 & Above Employee

• House Manager

  • Dec 2012 - May 2014

  Oversaw the operations of a congregate site program, coordinating the care of residents with long-term mental illness to support them in recovery through access to rehabilitation, clinical treatment, crisis intervention, and community services.Managed full-time and relief program staff through hiring, supervision, evaluation, and professional development training.Performed administrative duties including documentation of all client interventions, management of rent payments and individual rep-payee accounts, and management of program finances through developing and monitoring an annual budget.Maintained the site including meeting all licensing standards and provided ongoing evaluation that the site was a safe environment that facilitated effective recovery for all clients and evolved to meet individual and community needs.

• Community Support Counselor

  • Sep 2011 - Dec 2012

  Delivered Community Based Flexible Supports to provide individuals with a range of mental illnesses access to rehabilitation, clinical treatment, employment, education, housing, wellness, and peer services.Collaborated with CBFS team members and area service providers in providing wraparound support and engaging clients in creating and executing their Individualized Action Plans, as well as providing interventions for clients in psychiatric crisis.Provided one-on-one outreach with clients to assist them in reaching their rehabilitation goals on symptom management, medicating, employment, education, organization, and finances.



AmeriCorps

• Government Administration
• 700 & Above Employee

• Volunteer in Service to America (VISTA)

  • Aug 2010 - Aug 2011

  Developed, organized, and advocated for the District 2 Shared Youth Vision Council, a multi-agency effort with the goal of increasing graduation and decreasing juvenile incarceration in Cumberland County in accordance with Maine legislation. Planned and facilitated monthly meetings and trainings; maintained and coordinated communication with the council members. Collected and analyzed data in education, juvenile justice, employment, and child welfare. Tracked data on chronically absent students in South Portland School District and followed up on cases with school administrators. Created and distributed informational and planning documents for the council and the community.



Footnotes Shoe Store

• Portsmouth, NH

• Sales Associate

  • May 2008 - Jul 2010

  Worked fulltime assisting customers with footwear. Addressed customer service issues on a daily basis. Arranged stock, performed inventory, created window displays, and performed other tasks as needed. Worked fulltime assisting customers with footwear. Addressed customer service issues on a daily basis. Arranged stock, performed inventory, created window displays, and performed other tasks as needed.



Bates College

• United States
• Higher Education
• 700 & Above Employee

• Writing Assistant, Peer Writing Project

  • Sep 2007 - May 2010

  Assisted students during drop-in hours in all stages of the writing process, from argument development to grammar and citations. Attached to an anthropology course as intermediary between professor and students, assisted students with course assignments. Worked one-on-one with paired writing partners to help them with writing, planning, organization, and setting goals. Assisted students during drop-in hours in all stages of the writing process, from argument development to grammar and citations. Attached to an anthropology course as intermediary between professor and students, assisted students with course assignments. Worked one-on-one with paired writing partners to help them with writing, planning, organization, and setting goals.



Bates Student Newspaper

• Lewiston/Auburn, Maine Area

• Forum Editor and Columnist

  • May 2007 - May 2010

  Organized contributing writers, collected articles, and formatted forum section in the weekly periodical. Wrote weekly editorial column. Reviewed and edited sections of newspaper before weekly publication. Organized contributing writers, collected articles, and formatted forum section in the weekly periodical. Wrote weekly editorial column. Reviewed and edited sections of newspaper before weekly publication.



Ronj Coffeehouse

• Lewiston/Auburn, Maine Area

• Assistant Manager

  • Sep 2006 - May 2010

  Staffed the completely student-run coffee house several days per week. Trained and assisted new employees. Coordinated several fundraising events a year and planned weekly special events. Staffed the completely student-run coffee house several days per week. Trained and assisted new employees. Coordinated several fundraising events a year and planned weekly special events.



Choate Rosemary Hall Summer Programs

• Wallingford, CT

• Teaching Intern

  • Jun 2009 - Aug 2009

  Instructed two high school classes for international students seeking English language proficiency, working in collaboration with two senior teachers. Planned and led lessons, administered tests, graded papers, and mentored and assisted students outside of class. Advised and lived with high school girls in the dormitory, providing for academic, residential, and health needs. Planned and chaperoned student activities, including off-campus trips, dances, and dorm meetings. Instructed two high school classes for international students seeking English language proficiency, working in collaboration with two senior teachers. Planned and led lessons, administered tests, graded papers, and mentored and assisted students outside of class. Advised and lived with high school girls in the dormitory, providing for academic, residential, and health needs. Planned and chaperoned student activities, including off-campus trips, dances, and dorm meetings.