Experience

Trajector Disability

• United States
• Legal Services
• 100 - 200 Employee

• Manager - Client Intake and Processing

  • May 2021 - Present

  • Directly manage 13 supervisors and their 140+ employees in the US and Philippines • Create and maintain the department’s SOP documentation • Oversee employee onboarding training and create supporting collateral • Host weekly 1:1 meetings with team of supervisors • Conduct semi-annual performance evaluations for employees • Directly manage 13 supervisors and their 140+ employees in the US and Philippines • Create and maintain the department’s SOP documentation • Oversee employee onboarding training and create supporting collateral • Host weekly 1:1 meetings with team of supervisors • Conduct semi-annual performance evaluations for employees



MYLER DISABILTY

• United States

• Manager - Client Intake and Processing

  • Feb 2016 - May 2021

  • Directly manage 13 supervisors and their 100+ employees in the US and Philippines• Create and maintain the department’s SOP documentation• Oversee employee onboarding training and create supporting collateral• Host weekly 1:1 meetings with team of supervisors• Conduct semi-annual performance evaluations for employees• Lead monthly department team building activities – themes, events, parties• Lead employee engagement initiatives – departmental and multi-departmental

• Assistant Manager – Quality Review

  • Sep 2012 - Feb 2016

  • Directly manage 10 supervisors and their 40+ employees• Mentor supervisors on how to effectively lead their employees• Host weekly 1:1 meetings with supervisors to review department performance metrics• Conduct semi-annual and annual performance evaluations for employees• Lead new employee training series for new hires – 3 week curriculum• Create and maintain training collateral for multiple departments• Trained 250+ employees for onboarding into 3 different departments

• Claims Specialists

  • Sep 2011 - Sep 2012

  • Ensure technical and medical requirements met for claims eligibility• Resolve oral and written concerns from former clients• Review and summarize medical records for review by attorneys• Ensure proper client representation documents filed with Social Security



KinderCare

• Medical Practices
• 1 - 100 Employee

• Teacher

  • Jun 2010 - Sep 2011

  I worked with 6 week - 5 year old children, assisting the other teachers in classroom duties, discipline, teaching, potty training, etc. The duties are adjusted for each age group I worked with 6 week - 5 year old children, assisting the other teachers in classroom duties, discipline, teaching, potty training, etc. The duties are adjusted for each age group



Brigham Young University - Idaho

• United States
• Higher Education
• 700 & Above Employee

• English 318: Screenwriting Course - Reader

  • Jan 2010 - Apr 2010

  I worked with the students as they wrote their rough screenplays. I read through their manuscripts each week and offered feedback. I worked with the students in their writing groups and helped them develop their storylines. I also helped the professor with any classroom duties/help that she needed. I worked with the students as they wrote their rough screenplays. I read through their manuscripts each week and offered feedback. I worked with the students in their writing groups and helped them develop their storylines. I also helped the professor with any classroom duties/help that she needed.



Walmart

• United States
• Retail
• 700 & Above Employee

• Cashier

  • Apr 2009 - Sep 2009

  I helped customers with their shopping needs throughout the store, specifically on the front end during the check-out process. I made sure to get the customers through my line as cheerfully, quickly, and efficiently as possible. It was my goal to have the customers smiling and happy as they left the store. I helped customers with their shopping needs throughout the store, specifically on the front end during the check-out process. I made sure to get the customers through my line as cheerfully, quickly, and efficiently as possible. It was my goal to have the customers smiling and happy as they left the store.



Hy Vee

• United States
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Courtsey Clerk, Cashier, Bakery Clerk

  • Jun 2004 - Jan 2009

  I started at the beginning, learning first-hand about customer service through the courtesy clerk position, doing anything from sacking groceries to bringing in carts and cleaning the bathrooms. From there I moved on to the cashier position, already having the sacking groceries ability I quickly learned how to use the cash register and have a closer interaction with the customer. I then moved back to the bakery and learned how to package their baked goods, display and rotate items, answer the phone, take cake and bread orders, and basic cleaning and closing duties. I worked this job off and on from 2006-2009 as I attended school and had other jobs. Show less

• Chemistry 100 Tutor

  • Jan 2008 - Apr 2008

  Although I was an English major, I was asked to tutor the Chemistry 100 students. I was asked to stay on top of the class's curriculum, so that when the students would sign up for help I could assist them to the best of my ability. I would come up with quick and fun ways to remember facts, details, elements, etc. Each tutoring session would focus on what the student was having trouble on or wanted to focus their attention on. Most sessions were one-on-one, though I had a few group sessions as well - where I used the same ideas, but allowed the students to work/answer each other before I stepped in. Show less



Moxie Pest Control

• United States
• Consumer Services
• 300 - 400 Employee

• Secretary

  • Apr 2007 - Sep 2007

  I worked as the afternoon-night and Saturday secretary. I answered any phone calls, scheduled the technician routes, worked with the sales representatives, entered new customer information into the computer, and made sure the office was clean and ready for the next day. I worked as the afternoon-night and Saturday secretary. I answered any phone calls, scheduled the technician routes, worked with the sales representatives, entered new customer information into the computer, and made sure the office was clean and ready for the next day.