Field Services Engineer

• Feb 2023 - Present

Senior Installation Engineer

• Apr 2022 - Feb 2023

Configuration and Installation of hand held payment devices and static tills in various prestigious locations around the UK. Also in remote festival sites. Configuration and Installation of hand held payment devices and static tills in various prestigious locations around the UK. Also in remote festival sites.

Field Services Engineer

• Aug 2021 - Apr 2022

Field Services Engineer

• Apr 2016 - Aug 2021

Provide on-site tasks including: Network fault diagnosis Break-fixing Hardware such as System Boards, I/O Boards, Printers Scanners etc Perform maintenance on a range of Hardware such as EPOS Tills, Printers, PCs, Laptops Mobile hand scanners Software installation (MS 365/Windows 10) Server Configuration for Supermarkets My other duties include but are not limited to: Ensuring customer satisfaction at all times by complying with and understanding all on-site and local escalation procedures Providing on-site preventative maintenance services in accordance with customer schedules and within agreed time frames Ensuring adequate stock levels are maintained within van stock to provide maximum efficiency Ensure correct stock ordering to fault activity requirements Maintain prompt/effective communication with Call Control and adhere to call allocations To comply with all relevant health & safety procedures

Help Desk Technician

• May 2012 - Apr 2016

During my time at Reposs I also held a Project Manager role whereby we integrated our system into WHSmith local stores. This included managing the roll out of 50+ individual stores and distributing product lists weekly and ensuring no errors existed in individual sites. Communicating at director level to ensure both parties are up to date with the progress of the project 1st / 2nd line support for all customers Maintaining a range of hardware including IBM Surepos and Toshiba A models Supporting customers online and over the phone, ensuring all SLAs are met, updating databases frequently and accurately Diagnosing faults either with hardware or software and escalating the issue correctly and efficiently Organising field engineers and describing each job correctly so they can be prepared properly Preparing hardware for new systems and replacement hardware ready for despatch, this includes creating software images for brand new hardware Training new members of staff on our software and specific hardware Creating help documents for support customers, and REPOSS staff on hardware and software Working out of hours remotely, organising unscheduled primary care to a customer base in excess of 1500 live users