Experience

AAT

• United Kingdom
• Accounting
• 400 - 500 Employee

• Student

  • Jul 2012 - Present

  I am currently working towards an ‘AAT Level 2’ qualification and I am looking to gain employment within this environment. I enjoy working with facts and figures and I consider myself a highly motivated, enthusiastic and energetic individual with the ability to learn and apply new skills with ease. I possess excellent organisational skills and I am a first-rate team member with the capability to use my own initiati



Virgin Media

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Customer Advisor

  • Jan 2006 - Jan 2012

  Answering customer enquiries and passing them onto different departments. Giving information and helping to solve customers' problems.Selling products or taking orders.Arranging services for customers, such as booking call outs and setting up accounts.Setting up potential leads and new customers to the service. Handling complaints and passing them on to senior departments if necessary.Entering customer information onto the in-house database.Taking payment for services and issuing refunds.Adhering to Client Confidentiality and Data Protection.

• Telesales advisor

  • 2006 - 2012



Powergen

• Sales Advisor

  • Jan 2004 - Jan 2006



Scottish and Southern Electric

• District Manager

  • Jan 2004 - Aug 2004

  Cold calling potential customers around the Tyne and Wear area by promoting ‘Southern Electric'. Issuing quotes on customer's annual consumption of gas and electricity.



N Power

• Financial Services
• 1 - 100 Employee

• Field Sales Advisor

  • Jan 2003 - Jan 2004

  As above, similar to Virgin Media and Powergen.



Kwik Save

• Shop Floor Assistant

  • Jan 2000 - Jan 2003

  Stacking shelves, preparing for stock take, working on checkouts, stock ordering and advising customers. Achieved the responsibility of running the weekend night shift as a



The Electronic Page Company

• Mac Operator

  • Feb 2000 - Sep 2000



EPC

• IT Services and IT Consulting
• 400 - 500 Employee

• Trainee Mac Computer Operator

  • Jan 2000 - Aug 2000

  duties involved ringing customers and answering calls, sending emails, and providing simple design work by using Quark Express and Adobe Photoshop.