Experience

AgilityHealth

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Enablement & Delivery Leader

  • May 2020 - Present

  • Ensure all pre-delivery activities including scheduling of training, managing drip campaigns, completing logistics forms, obtaining SOWs are completed prior to training.• Coordinate post-delivery activities including certificates of completion, distribute evaluation forms, update Salesforce with attendee information, work with accounts receivable to ensure payments have processed, etc.• Distribute, collect, and summarize collective metrics for all courses.• Event coordination including updating WordPress website, collaborating with marketing to advertise upcoming courses, update course descriptions and outlines, etc. Show less

• Customer Success Operations Specialist

  • Feb 2019 - May 2020

  Serve as tactical support to the Customer Success Operations Manager and the rest of the Customer Success TeamCross-functional team collaboration responsible for connecting the dots across all our product/services from a Customer Success perspectiveWrite mass communications to clients regarding releases, updates to our platform, a new product, etc.



Ellie Mae

• United States
• Software Development
• 300 - 400 Employee

• Product Support Analyst

  • Nov 2016 - Jan 2019

  Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client. Understand and follow company and departmental guidelines and policies for customer interaction. Maintain and promote consistent behaviors and delivery across the team. Manage case backlog to departmental standards. Effectively use knowledge base, along with all resources available to drive resolution. Thoroughly and accurately document details of all client interactions in CRM system. Show less



First Data Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Debit Project Manager

  • Jun 2016 - Nov 2016

  Manage changes to the project scope and project schedule using appropriate verification techniques.Solve critical issues in a time-sensitive environment.Cross-training with other departments to improve work-flow and streamline project completion.

• Client Service Analyst

  • Sep 2014 - Jun 2016

  Resolve highly complex customer problems within the designated product lines.Provide consultative servicing in order to meet client and First Data objectives while maintaining positive relationships with the client and internal departments.Maintain familiarity with First Data products and processes.



University of Nebraska Medical Center

• Higher Education
• 700 & Above Employee

• Patient Liaison

  • Aug 2013 - Sep 2014

  Served as a vital link between the patient, family, and the physician and/or the emergency department staff. Promoted positive public relations within the emergency department by offering direction and information to the public, and displayed an empathetic, caring attitude when interacting with customers. Assisted with phone calls and other non-nursing care to facilitate quality patient care. Served as a vital link between the patient, family, and the physician and/or the emergency department staff. Promoted positive public relations within the emergency department by offering direction and information to the public, and displayed an empathetic, caring attitude when interacting with customers. Assisted with phone calls and other non-nursing care to facilitate quality patient care.



DICK'S Sporting Goods

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • 2012 - 2013

  Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner. Analyzed marketing information and translated it into strategic plans. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner. Analyzed marketing information and translated it into strategic plans.