Experience

Motorway

• United Kingdom
• Internet Publishing
• 200 - 300 Employee

• Technical subject matter expert

  • Mar 2022 - Present

  Brighton, England, United Kingdom Key Responsibilities: ● Be responsible for writing, reviewing, maintaining technical training content, this includes existing and new processes and systems ● Deliver technical training to Customer Experience teams across inhouse and outsource centres ● Be fully engaged with relevant product squads, understand product roadmaps and take ownership of technical training planning and delivery ● Work closely with L&D, WFM & Operations to understand recruitment, training and change… Show more Key Responsibilities: ● Be responsible for writing, reviewing, maintaining technical training content, this includes existing and new processes and systems ● Deliver technical training to Customer Experience teams across inhouse and outsource centres ● Be fully engaged with relevant product squads, understand product roadmaps and take ownership of technical training planning and delivery ● Work closely with L&D, WFM & Operations to understand recruitment, training and change agenda across Customer Experience. Take ownership of technical training planning and delivery. ● Act as the Voice of the Customer (Seller & Dealer), championing quality and exceptional customer experience ● Conduct routine technical process health checks to understand performance and identify improvement opportunities or identification of training needs ● Observe and feed back results of training programs. Assist our training specialist where required in determining overall effectiveness of programs and suggest improvements ● Promote and instil the Motorway core values when training Qualifications: ● Proven experience as technical trainer ● Outstanding communication skills and comfortable speaking to individuals, large groups up to executive level ● Knowledge of modern training techniques and tools in technical subjects ● Experience in designing technical course content ● Excellent organisational and time-management skills ● The ability to engage cross functionally, at all levels across the wider business to achieve goals and objectives.

• Customer service specialist senior agent

  • Aug 2021 - Mar 2022

  Brighton, England, United Kingdom Key responsibilities: Creating bespoke vehicle profiles to present the vehicle for sale Setting seller expectations Closing the sale working closely with dealer team with enquiries Assisting agents with the quality of their profiles. Assisting agents with process and knowledge base. Assisting the team leader with managing the team. Profiling and selling vehicles on the online platform

• Customer service specialist QA Guru

  • Aug 2020 - Aug 2021

  Brighton, England, United Kingdom Key responsibilities: Creating bespoke vehicle profiles to present the vehicle for sale Setting seller expectations Closing the sale working closely with dealer team with enquiries Assisting agents with the quality of their profiles. Assisting agents with process and knowledge base. Assisting the team leader with managing the team. Profiling and selling vehicles on the online platform

• Lead Manager

  • Oct 2019 - Aug 2020

  Brighton, England, United Kingdom Key responsibilities: Creating bespoke vehicle profiles to present the vehicle for sale Setting seller expectations Closing the sale working closely with dealer team with enquiries



Domestic & General

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Support Professional

  • May 2018 - Oct 2019

  Brighton, United Kingdom Key responsibilities: Hitting sales target Help customer over the phone by providing the Highest standard of customer service. Helping the other members of the team with any process knowledge that is required. Searching online for information on customer appliances. Sending feedback into the company regarding any issues with the system and software.



j salanson

• Groundworker / dumper driver / Handy man

  • Feb 2014 - Mar 2018

  United Kingdom I have been working in the construction industry varying my jobs from ground worker - plant operator - handy man.



My Cover

• Call Center Representative

  • Jul 2013 - Dec 2013

  Portslade My Cover wall a call centre selling Insurance for Sky products. Key responsibilities: Communicating to customers on the phone. Selling services and products. Taking payments correctly and safely for the customers. Hitting sales targets for my company.



Yodel

• Customer Service Representative

  • Jul 2012 - Dec 2012

  Hove



(NHS) Sussex HIS

• (Contract) 1st/2nd Line Support

  • Sep 2011 - Feb 2012

  Durrington



Laptop_Wiz

• Laptop technician

  • Feb 2011 - Jun 2011

  Eastbourne While i was working for Laptop_Wiz my main duties included as follows: Refurbing laptops Repairing laptops Installing software Uploading the finished product to the website (Ebay)