IT Infrastructure Manager - Asia Pacific

• Jul 2016 - Present

Working in a shared services role within the Asia Pacific region we manage all APAC IT Infrastructure services for the APAC-based W.R. Berkley Companies which include; Berkley Insurance Australia, Berkley Insurance Asia, Berkley Re Australia and Berkley Re Asia, whilst working closely with our parent company located in the US.My primary role is to manage and support our local IT Infrastructure team which consists of a team of 6 including IT Support, Networking, and Infrastructure Services, whilst working closely with our regional CIO and other heads of departments to deliver an exceptional level of IT Services to our supported companies. Show less

IT Infrastructure Team Leader

• May 2015 - Jul 2016

Infrastructure Engineer

• Nov 2013 - Apr 2015

Excite IT is a full service IT solutions provider that assists its clients in developing and delivering practical IT strategies and IT services to support the smooth running of business operations. Working primarily in the SMB unit, I assist with the day to day running of many client networks, including but not limited to; - Remote and onsite maintenance and support. - Patch management. - Backup Administration (StorageCraft Shadow Protect, Symantec Backup Exec, Acronis Backup and Recovery and Windows Image Backup) - Maintenance and support escalations. - Urgent request response. - Project planning and implementation. During my time at ExciteIT I have also assisted with ad-hoc support backfill with many companies such as; Genworth Financial, Campbell Arnott's and Weir Minerals Australia. In this role I have worked with technology’s including: - Microsoft (Windows Server 2003, 2008 and 2012, SBS 2003, 2008 and 2011, Exchange Server 2003, 2007, 2010 and 2013 and SQL Server 2008 and 2012). - VMware (ESX 4, ESXi 4.1 and 5.1) - HP and Dell Servers and Storage - Backup Software (StorageCraft Shadow Protect, Symantec Backup Exec and Acronis Backup and Recovery and Windows Image Backup.) - Netgear and Cyberoam UTM Firewalls. - Manage Protect MPMail and MPArchive email services - Cloud Infrastructure including Office 365, Google Apps for business and a number of other cloud email services. Show less

Network Administrator

• Jan 2010 - Nov 2013

Assetinsure is a specialised corporate insurer with a core focus on internal information technology management of infrastructure assets and development of whole enterprise administration solutions for a large variety of insurance and reinsurance lines. My role as a network administrator is to ensure the smooth daily running of IT services and support, and to maintain and upgrade network and server infrastructure. My day-to-day responsibilities have included: * Providing First level and second level Help Desk support both internally and remotely * Maintaining User accounts and Access Rights of active users in Active Directory and Exchange and resolve issues that arise * Maintaining LAN and WAN technologies * Maintaining and resolving technical issues related Windows Server, Microsoft Group Policy, Microsoft Exchange, SQL, Active Directory, DNS, DHCP, Servers, Storage, Backup/Recovery, Hardware and Networking * Completing implementation and proof of concept testing of Disaster recovery/business continuity services * Training and Documentation In this role I have worked with technology’s including: * Microsoft (Windows Server 2003 and 2008, Exchange Server 2003, 2007, 2010) * VMware (ESX 4, ESXi 4.1 and 5.1) * Citrix (XenApp 6.5) * HP Servers and Storage (C7000 Blade Chassis, Proliant Servers, EVA, MSA) * Backup Software (HP Data Protector) * Juniper Firewalls * Clearswift Mail and Web Virtual Appliances Show less

Business Intelligence Officer

• Apr 2009 - Jan 2010

ACS Work Integrated Learning Scholarship with Country Energy: - Business Intelligence Officer working with Cognos Suite, which is one of the world’s largest makers of business intelligence software, enabling users to extract corporate data, to analyse for report assembly. - Working on Databases to extract the ‘raw’ data using ‘Report Studio’ software for report development. - On finalisation of each work item undertaken lengthy reports are required to document the request, procedure, outcome and finalisation of each ‘work item’. During my twelve month Scholarship I am gaining valuable hands on experience with different software suites and business processes used by Country Energy that are supported by IBM. Show less

IT Support Officer

• 2006 - 2009

Working with the Division of Information Technology (DIT) my responsibilities included: - Provide professional and timely IT helpdesk support at service desk, handling telephone and email enquiries and problems, assiting both university personnel and students. - Resnet Officer, involved in assisting students to connect their PC’s to the CSU network whilst living in residences (over 1000 students). - Train and induct new casual staff in all aspects of helpdesk support and the provision of IT services. - Provide casual assistance to the Desktops Team (TSS), helping with roll-out of new machines into laboratories, re-imaging existing machines and assisting with other tasks as directed. Show less