Experience

Pitcher

• Switzerland
• IT Services and IT Consulting
• 100 - 200 Employee

• Services Director, Americas

  • Mar 2021 - Present

  Responsible for the Professional Services sales and delivery of all Pitcher engagements within North America and Latin America. Responsible for the Professional Services sales and delivery of all Pitcher engagements within North America and Latin America.



Broadcom Software

• United States
• Software Development
• 700 & Above Employee

• Services Client Manager

  • May 2017 - Aug 2018

  Responsible for the sales and delivery of Broadcom Services and Education for all customers in Western United States.

• Services Program Manager

  • Feb 2014 - May 2017

  Oversight, execution and thought leadership for strategy, business development, and project and program execution to manage the implementation of complex, cross-business unit and multi-product integrations into Broadcom's client environments.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Transition Program Manager

  • Mar 2013 - Jan 2014

  Serve as a named resource on Key Resource Listing in the Ameriprise / IBM Contract.Manage a team responsible for providing support and problem resolution for 2,000 new server builds and application deployments.Responsible for program tracking and reporting, issue management and resolution, establishing and maintaining excellent customer relationships, and demonstrating value of support team.Lead a matrixed team of 30 IT resources.

• Security Tower Project Manager

  • May 2012 - Mar 2013

  Managed the two most complex and highest priority projects within the Ameriprise Security Tower, both of which have a total $2M annual SLA and are the first of their kind at IBM (custom elements). Pioneered the effort to identify and implement the solutions required to meet the SLA's as well as developed the project plan template for achieving SLA's as there was no existing model in place at IBM that could be leveraged. Responsible for managing a matrixed team of 40 IT resources.Provided weekly written and verbal executive project updates to both IBM and Ameriprise Senior Leadership.The successful management and delivery of my projects lead to restored customer satisfaction within the Security Tower and resulted in a significant contract extension.

• Columbia Program Manager

  • Aug 2010 - May 2012

  Directly requested by Ameriprise Customer to serve as one of two Program Managers on a $1B acquisition / integration (Columbia Management Systems from Bank of America).Lead the transition of 40 applications and 500 servers from Bank of America Data Centers to IBM Data Centers. Responsible for resolution of escalations, risk management, customer satisfaction, and daily executive briefings with IBM and Customer Senior Leadership.

• Data Center & Re-engineering Program Manager

  • Jan 2010 - Aug 2010

  Program Manager for six workstreams responsible for composing technical plans, schedule, and costs associated with migrating three mainframes and 400 infrastructure and application servers from customer data centers to IBM data centers.Responsible for identifying and researching opportunities for savings across the Ameriprise Distributed and Mainframe environment and managing the execution of the re-engineering.Executed $3.8M in annual savings in the Mainframe, DR and Windows Environments.Provided daily direction and management oversight for technical and project team members.Provided weekly status meetings with IBM and customer executive leadership team.

• Storage Program Manager

  • Jan 2009 - Dec 2009

  Led and managed a team which achieved:- $2.6M annual savings in tape reduction- $1.2M annual savings in Lotus Notes SAN reduction- $3M annual savings in SAN reclamations

• Ameriprise Release Program Manager

  • Jun 2008 - Dec 2008

  Responsible for planning, organizing, directing and managing the projects and project managers of a release program. These projects include the implementation of new initiatives as well as compliance/regulatory and stabilization based projects. Managed, tracked and led resolution of release issues, scope, risks, contention, and changes.Created and managed master release program schedule and tracked dependencies and commits within individual releases and overall release program.Held regular and formal briefings for IBM and Customer Executive Management.

• Ameriprise Storage Optimization & Reclamation Program Manager

  • Nov 2007 - Jun 2008

  Led the Ameriprise 2008 SAN Reclamation project, which reclaimed 180 TBs of SAN and reduced Ameriprise's storage costs by $5 million annually across multiple platforms.Managed SAN reclamation schedule for 800+ servers; removed 1800+ LUNs on production servers, added / moved to 600+ new LUN's, and removed 600+ sets of mapped DR LUNs.Drove creation of AIX, Solaris, and Windows server storage reclamation processes and procedures on web, application, and database tiers.Led and managed a matrixed team of 30 system / database administrators and architects.

• American Express / Ameriprise Transition Program Manager

  • Oct 2006 - Nov 2007

  Program Manager on a $30M transition which included 200 applications and 1,000 new server builds, and delivered the only program within the original, agreed upon timeline.Led / managed a matrixed team of 60 system and database administrators, architects, business analysts and project managers responsible for the migration of 25 applications.Responsible for weekly program status to IBM and Customer Executives.

• American Express / Ameriprise Transition Project Manager

  • Jun 2006 - Oct 2006

  Responsible for the migration of applications from the American Express Data Center to IBM Data Centers in Lexington and St. Louis. Applications were migrated from a Dell / Linux platform to an IBM pSeries / AIX infrastructure and included the build and deployment of Development, Test, and Production Environments.Created a migration project plan, which was selected as the standard template for all 200 application migrations involved in the Ameriprise transition.

• Lead Transition Project Manager

  • Sep 2004 - Jun 2006

  Transitioned outsourced Websphere MQSeries from commercial customers to IBM.Worked with transition team to understand scope, assemble team, compose schedule, and create / execute project plan while managing project financials and risks.Coordinated / managed the move of hardware, resources, processes, knowledge, support, and data from commercial customers to the IBM Team.

• IT Architect (Websphere MQSeries)

  • Dec 2000 - Sep 2004

  Responsible for Level 2 technical support and maintenance of Websphere MQSeries across commercial and internal accounts on z/OS, AIX, NT, and iSeries.Established account technical plans and reviewed schedule to ensure accuracy of plan.