Experience

Amaryllis

• Facilities Services
• 1 - 100 Employee

• Administrator

  • Jun 2011 - Present

  Rectifying disputed closures by liaising with regions and external service partners Investigating complaints raised by external service partners by liaising with regions to find a solution to the complaint Creating and maintaining good relationships with regions all over the country and external service partners by email and telephone Processing work orders accurately and effectively when they come into the office on a day to day basis Using an internal work system and other ad hoc office duties Show less



Michael Boyd Recruitment

• Staffing and Recruiting
• 1 - 100 Employee

• Chargebacks Administrator

  • Apr 2011 - Jun 2011

  Insuring high levels of attention to detail whilst inputting data regarding customer transactions Using own initiative when linking documents to customer claims Ensuring customer emails and faxes are handled correctly and with confidentiality Retrieving customer claims securely Experienced in using CRM Creating spreadsheets to maintain up to date customer records Insuring high levels of attention to detail whilst inputting data regarding customer transactions Using own initiative when linking documents to customer claims Ensuring customer emails and faxes are handled correctly and with confidentiality Retrieving customer claims securely Experienced in using CRM Creating spreadsheets to maintain up to date customer records



Lloyds Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Fraud Investigator Administrator

  • Oct 2008 - Feb 2011

  Maintaining high levels of attention to detail, whilst checking business and personal cheques for fraud Tackling suspected fraudulent cheques by searching through the customers accounts Ensuring high levels of customer service is up kept via personal contact regarding transactions Taking part in team presentations throughout the year Creating and issuing customer letters regarding cheque discrepancies Maintaining high levels of attention to detail, whilst checking business and personal cheques for fraud Tackling suspected fraudulent cheques by searching through the customers accounts Ensuring high levels of customer service is up kept via personal contact regarding transactions Taking part in team presentations throughout the year Creating and issuing customer letters regarding cheque discrepancies



Climate Centre

• Sales Assistant

  • Apr 2008 - Aug 2008

  Ensuring high levels of customer service when handling customer orders via telephone and email Using initiative when preparing deliveries and delivery routes Handling customer quotes with high levels of confidentiality Maintaining high customer service when correctly ordering the required units for customers Ensuring high levels of customer service when handling customer orders via telephone and email Using initiative when preparing deliveries and delivery routes Handling customer quotes with high levels of confidentiality Maintaining high customer service when correctly ordering the required units for customers



Wicks Home Improvement Centre

• Sales Assistant

  • Mar 2003 - Mar 2008

  Customer Service Using initiative to replenish stock Dealing with cash, credit cards and cheques Balance till at end of shift Helping customers with their enquires via telephone and face to face Maintaining high attention to detail when handling customer orders Customer Service Using initiative to replenish stock Dealing with cash, credit cards and cheques Balance till at end of shift Helping customers with their enquires via telephone and face to face Maintaining high attention to detail when handling customer orders