Jamie Reed
Compliance / Accounts Receivable Manager at TWN Communications- Claim this Profile
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Topline Score
Bio
Sam Phal
Jamie Hicks is highly professional and shows great passion serving her clients. She leverages a strict demeanor that encompasses success. She is highly charismatic and will do all she can to ensure customer satisfaction. She is strong-willed and result-driven. She is a top performer and will be a great asset in any organization. I had the pleasure of working with Jamie Hicks for quite a few years and can vouch for her outstanding loyalty to the company. She is the type of person that remains at the top of her game at all times and is willing to go through great lengths to get the job done.
Sam Phal
Jamie Hicks is highly professional and shows great passion serving her clients. She leverages a strict demeanor that encompasses success. She is highly charismatic and will do all she can to ensure customer satisfaction. She is strong-willed and result-driven. She is a top performer and will be a great asset in any organization. I had the pleasure of working with Jamie Hicks for quite a few years and can vouch for her outstanding loyalty to the company. She is the type of person that remains at the top of her game at all times and is willing to go through great lengths to get the job done.
Sam Phal
Jamie Hicks is highly professional and shows great passion serving her clients. She leverages a strict demeanor that encompasses success. She is highly charismatic and will do all she can to ensure customer satisfaction. She is strong-willed and result-driven. She is a top performer and will be a great asset in any organization. I had the pleasure of working with Jamie Hicks for quite a few years and can vouch for her outstanding loyalty to the company. She is the type of person that remains at the top of her game at all times and is willing to go through great lengths to get the job done.
Sam Phal
Jamie Hicks is highly professional and shows great passion serving her clients. She leverages a strict demeanor that encompasses success. She is highly charismatic and will do all she can to ensure customer satisfaction. She is strong-willed and result-driven. She is a top performer and will be a great asset in any organization. I had the pleasure of working with Jamie Hicks for quite a few years and can vouch for her outstanding loyalty to the company. She is the type of person that remains at the top of her game at all times and is willing to go through great lengths to get the job done.
Credentials
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Accounting Foundations: Understanding the US GAAP
LinkedIn LearnJul, 2023- Nov, 2024 -
Certified Bookkeeper (CB)
National Association of Certified Public BookkeepersFeb, 2023- Nov, 2024 -
Introduction to Supervision
AlisonJan, 2021- Nov, 2024 -
Florida Notary
Notary Public Underwriters, Inc.Jul, 2023- Nov, 2024
Experience
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TWN Communications
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Compliance / Accounts Receivable Manager
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Jan 2017 - Present
Responsible for researching, initiating, and maintaining all required U.S. Federal, State, and Local regulatory and tax registrations, returns, tariff filings, trademark registrations, customer complaint resolution, maintenance of customer terms and conditions documentation, and the company’s involvement in government funding programs. Conduct internal data auditing, process analysis audits of internal standard operating procedures, and maintain some facilities responsibilities. Prepare… Show more Responsible for researching, initiating, and maintaining all required U.S. Federal, State, and Local regulatory and tax registrations, returns, tariff filings, trademark registrations, customer complaint resolution, maintenance of customer terms and conditions documentation, and the company’s involvement in government funding programs. Conduct internal data auditing, process analysis audits of internal standard operating procedures, and maintain some facilities responsibilities. Prepare and file simple to complex return filings on a monthly, quarterly, and annual basis. Maintain and distribute Exemption/Resale Certificates to vendors Document and Implement Standard Operating Procedures to ensure compliance Assists in the hiring & training of staff/department preparers. Contribute information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying system improvements. Developed cross department & executive level SharePoint sites for internal use. Obtain, review, and research information on taxable income and deductible expenses and allowances. Collects accounts by contacting consumers; investigating circumstances of non-payment; negotiating and resolving conflicts; expediting payment. Reduce accounts receivable delinquency by maintaining and improving sustained cash flow through diligent and aggressive monitoring of consumer accounts. Work and facilitate relationships with other areas of the company including sales, service and accounting to resolve past due accounts. Show less Responsible for researching, initiating, and maintaining all required U.S. Federal, State, and Local regulatory and tax registrations, returns, tariff filings, trademark registrations, customer complaint resolution, maintenance of customer terms and conditions documentation, and the company’s involvement in government funding programs. Conduct internal data auditing, process analysis audits of internal standard operating procedures, and maintain some facilities responsibilities. Prepare… Show more Responsible for researching, initiating, and maintaining all required U.S. Federal, State, and Local regulatory and tax registrations, returns, tariff filings, trademark registrations, customer complaint resolution, maintenance of customer terms and conditions documentation, and the company’s involvement in government funding programs. Conduct internal data auditing, process analysis audits of internal standard operating procedures, and maintain some facilities responsibilities. Prepare and file simple to complex return filings on a monthly, quarterly, and annual basis. Maintain and distribute Exemption/Resale Certificates to vendors Document and Implement Standard Operating Procedures to ensure compliance Assists in the hiring & training of staff/department preparers. Contribute information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying system improvements. Developed cross department & executive level SharePoint sites for internal use. Obtain, review, and research information on taxable income and deductible expenses and allowances. Collects accounts by contacting consumers; investigating circumstances of non-payment; negotiating and resolving conflicts; expediting payment. Reduce accounts receivable delinquency by maintaining and improving sustained cash flow through diligent and aggressive monitoring of consumer accounts. Work and facilitate relationships with other areas of the company including sales, service and accounting to resolve past due accounts. Show less
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AccentHealth
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Tampa/St. Petersburg, Florida Area
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Enterprise Support Specialist
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Jul 2015 - Jan 2017
Provide support & assistance to team Practice Advocates with submission of paperwork for approval and providing status updates daily. Review and research incoming leads (Call In’s, Web leads and/or email) for assignment to correct PES Advocates Review Questionnaires, WRNs, Transition Forms and other documentation received for completeness & accuracy in order to submit Office for Tally Communicate with Regional Sales Manager on outstanding paperwork, Opportunity statuses and requested… Show more Provide support & assistance to team Practice Advocates with submission of paperwork for approval and providing status updates daily. Review and research incoming leads (Call In’s, Web leads and/or email) for assignment to correct PES Advocates Review Questionnaires, WRNs, Transition Forms and other documentation received for completeness & accuracy in order to submit Office for Tally Communicate with Regional Sales Manager on outstanding paperwork, Opportunity statuses and requested projects Complete Healthcare workbooks upon request in a quick, efficient manner Assist other Enterprise Support Specialists in submitting paperwork for Tally and/or to Exception Manager Research and assign Accounts/Opportunities in SalesForce to reflect correct hierarchy and group association and ownership. Introduced new system functionalities to database enabling the tracking competitive replacements. Actively participated on Fundraiser Board and Wellness Committee Oversee reporting for Sub Sales accounts in the Enterprise division Show less Provide support & assistance to team Practice Advocates with submission of paperwork for approval and providing status updates daily. Review and research incoming leads (Call In’s, Web leads and/or email) for assignment to correct PES Advocates Review Questionnaires, WRNs, Transition Forms and other documentation received for completeness & accuracy in order to submit Office for Tally Communicate with Regional Sales Manager on outstanding paperwork, Opportunity statuses and requested… Show more Provide support & assistance to team Practice Advocates with submission of paperwork for approval and providing status updates daily. Review and research incoming leads (Call In’s, Web leads and/or email) for assignment to correct PES Advocates Review Questionnaires, WRNs, Transition Forms and other documentation received for completeness & accuracy in order to submit Office for Tally Communicate with Regional Sales Manager on outstanding paperwork, Opportunity statuses and requested projects Complete Healthcare workbooks upon request in a quick, efficient manner Assist other Enterprise Support Specialists in submitting paperwork for Tally and/or to Exception Manager Research and assign Accounts/Opportunities in SalesForce to reflect correct hierarchy and group association and ownership. Introduced new system functionalities to database enabling the tracking competitive replacements. Actively participated on Fundraiser Board and Wellness Committee Oversee reporting for Sub Sales accounts in the Enterprise division Show less
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Technical Processing Manager
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Jan 2013 - Jul 2015
Data entry (hard copy applications and supplement documents) for both medical and non-medical GSA Schedules. Upload of client proposal to be submitted to the GSA. Maintain weekly budget reports Oversee 10+ Technical Writers Document verification using proprietary software Quality Control of hard copy forms vs. online forms Process legal documentation to get clients on GSA Contracts in which will allow business owners to become vendors for the Federal… Show more Data entry (hard copy applications and supplement documents) for both medical and non-medical GSA Schedules. Upload of client proposal to be submitted to the GSA. Maintain weekly budget reports Oversee 10+ Technical Writers Document verification using proprietary software Quality Control of hard copy forms vs. online forms Process legal documentation to get clients on GSA Contracts in which will allow business owners to become vendors for the Federal Government Show less Data entry (hard copy applications and supplement documents) for both medical and non-medical GSA Schedules. Upload of client proposal to be submitted to the GSA. Maintain weekly budget reports Oversee 10+ Technical Writers Document verification using proprietary software Quality Control of hard copy forms vs. online forms Process legal documentation to get clients on GSA Contracts in which will allow business owners to become vendors for the Federal… Show more Data entry (hard copy applications and supplement documents) for both medical and non-medical GSA Schedules. Upload of client proposal to be submitted to the GSA. Maintain weekly budget reports Oversee 10+ Technical Writers Document verification using proprietary software Quality Control of hard copy forms vs. online forms Process legal documentation to get clients on GSA Contracts in which will allow business owners to become vendors for the Federal Government Show less
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Care Centrix - Tampa, FL
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Tampa/St. Petersburg, Florida Area
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Insurance Verification Specialist/Review Care Coordinator
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Jan 2012 - Sep 2012
Verify benefits for all patients prior to submitting to insurance for approval, and verify patient information with insurance carrier Plan and determine benefit eligibility for patients and verify all insurance coverage with providers Complete all criteria sheets and any authorization forms or documents Audit all claims before sending to billing department for authorization Verify benefits for all patients prior to submitting to insurance for approval, and verify patient information with insurance carrier Plan and determine benefit eligibility for patients and verify all insurance coverage with providers Complete all criteria sheets and any authorization forms or documents Audit all claims before sending to billing department for authorization
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Omni Home Care - Tampa, FL
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Tampa/St. Petersburg, Florida Area
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Scheduler/Intake
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Jun 2011 - Jan 2012
Maintained the appointment books, coordinated and oversaw department meetings, handled invoices, printed daily appointment reports Deal with faxes coming into the office and communicated with other departments Kept inventories stocked and assessing the requirements of the workplace in order to formulate solutions Maintained the appointment books, coordinated and oversaw department meetings, handled invoices, printed daily appointment reports Deal with faxes coming into the office and communicated with other departments Kept inventories stocked and assessing the requirements of the workplace in order to formulate solutions
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Certified Nurse's Assistant
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Jan 2010 - Jan 2011
Assist with patient's assessment and care planning including checking and recording vitals, reporting and recording conditions, and measuring intake and output Administered bedside and personal care, such as ambulation and personal hygiene assistance Admit, transfer, and discharge patients and assist with document and record-keeping in unit Sanctuary at Holy Cross - South Bend, IN; Performed health care related tasks, such as monitoring vital signs and medication, under the… Show more Assist with patient's assessment and care planning including checking and recording vitals, reporting and recording conditions, and measuring intake and output Administered bedside and personal care, such as ambulation and personal hygiene assistance Admit, transfer, and discharge patients and assist with document and record-keeping in unit Sanctuary at Holy Cross - South Bend, IN; Performed health care related tasks, such as monitoring vital signs and medication, under the direction of registered nurses and physicians Administered bedside and personal care, such as ambulation and personal hygiene assistance Show less Assist with patient's assessment and care planning including checking and recording vitals, reporting and recording conditions, and measuring intake and output Administered bedside and personal care, such as ambulation and personal hygiene assistance Admit, transfer, and discharge patients and assist with document and record-keeping in unit Sanctuary at Holy Cross - South Bend, IN; Performed health care related tasks, such as monitoring vital signs and medication, under the… Show more Assist with patient's assessment and care planning including checking and recording vitals, reporting and recording conditions, and measuring intake and output Administered bedside and personal care, such as ambulation and personal hygiene assistance Admit, transfer, and discharge patients and assist with document and record-keeping in unit Sanctuary at Holy Cross - South Bend, IN; Performed health care related tasks, such as monitoring vital signs and medication, under the direction of registered nurses and physicians Administered bedside and personal care, such as ambulation and personal hygiene assistance Show less
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Education
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2022 - 2023
National Association of Certified Public Bookkeepers
Certified Bookkeeper -
2013 - 2013
Ultimate Medical Academy-Tampa
Associate's degree, Health sciences -
2011 - 2013
Ultimate Medical Academy
Diploma, Billing Specialist/ Medical Administrative Assistant
Community
