Experience

IDM Hospitality Management

• United States
• Hospitality
• 1 - 100 Employee

• Director Of Revenue & Performance

  • Nov 2019 - Present



Helix Hotels

• Wisconsin

• Regional Area Manager

  • Jul 2017 - Feb 2019

  * Worked with General Manager’s and department heads to maximize revenues, create efficiency, and enhance guest relation scores. * Managed multiple properties within Wisconsin region * Uncovered new sales and marketing opportunities and initiatives within each segment to support production and business relationships. * Provided management support in a hands-on fashion to ensure brand compliance, training standards, and corporate guidelines. * Conducted weekly sales calls, presentations, and training's to assigned properties within the Wisconsin Region. * Acted as project coordinator for a three million dollar Hampton Inn renovation simultaneous to coordinating a Country Inn water park rebuild project. Show less



Symphony Hospitality

• Madison, Wisconsin Area

• Hospitality Consultant

  • Jan 2010 - Mar 2017

  Owner/Partner and Chief Operating Officer * Worked with Clients to achieve various sales, operational, and financial goals * Assisted with new hotel\banquet hall openings for boutique property * Facilitated re-imaging and marketing for independent Italian restaurant * Presented\created workshops in areas of customer service, time management, and new age technologies * Provided improvement plans for campground owners as part of secret shop inspections * Lead investor presentations and worked with industry specialists on proposed hotel projects Show less



Hilton

• United States
• Hospitality
• 700 & Above Employee

• Manager Operations

  • Dec 2013 - Jun 2016

  *Work with multiple departments to maintain the property budget and established contracts with new vendors to decrease monthly expenditures. *Train and execute quality assurance (QA) requirements per Branded Standards. *Establish and execute in-depth training programs to elevate loyalty scores and increase employee efficiency. *Continually improve guest and associate satisfaction and maximize the financial performance of the hotel. *Conducted multi-property assessments to identify areas of improvement and launched a multi property online resource to maximize the availability of tools, create property wide organization, and create transparency within departments. Show less



Country Inn & Suites

• Greater Minneapolis-St. Paul Area

• General Manager

  • Aug 2012 - Nov 2013

  *Managed all day to day hotel operations in areas of Revenue Management, Sales, and Property Operations for a high volume airport\leisure property. *Maintained a presence in the community through interactions as vice-chair of the local CVB and ambassador for the chamber of commerce. *Fully managed a comprehensive conversion of a fully operating Country Inn & Suites to a Holiday Inn Express. *Acted as product improvement plan facilitator and supervisor from quoting to selection, delivery, installation, and reconstruction of the property, while maintaining brand standards, guest satisfaction, and revenues. *Conducted in-depth marketing studies to facilitate a redesign of the hotel processes to optimize rates & sales revenue generation. *Designed an extensive unique hotel operations system to facilitate efficiency within maintenance, housekeeping, and sales with relevant tools for each department. Show less



Hampton Inn Eau Claire Wisconsin

• General Manager

  • Aug 2009 - Nov 2011

  *Managed all day to day hotel operations in areas of Human Resources, Revenue Management, Sales, and Property Maintenance. *Maintained a solid presence in the community building “ships”. Relationships, friendships, and partnerships. *Established and executed public relations, advertising, and promotional programs resulting in unparalleled year over year revenue increases. *Conducted seminars regionally on new age technologies and e-sales for multiple hotels. *Maintained, enhanced, and designed brand.com and third party websites. *Ensured guest satisfaction and loyalty through associate training programs and a lead by example method of conduct. *Developed and executed in-depth training programs for all employees in areas of customer service, sales, revenue management, and hotel operations. Show less



Hilton Garden Inn

• United States
• Hospitality
• 700 & Above Employee

• Director of Sales and Marketing

  • Jan 2007 - Aug 2009

  *Lead and managed revenue generation to include direct sales, group room sales, e-sales, and banquet space. *Trained and executed quality assurance (QA) requirements per Branded Standards. *Established and executed public relations, advertising, and promotional programs. *Continually improved guest and associate satisfaction and maximized the financial performance of the hotel. *Conducted Market, Property, and Neighborhood Analysis to establish annual budgets. *Actively sold rooms and meeting space through prospecting new business both inside and outside sales methods. Show less



Kalahari Resort

• Director of Front Office, Director of Condominium Revenue

  • Aug 2003 - Dec 2006

  *Hired, trained, coached, evaluated, and managed staff, ensuring proper staffing and customer service skills. *Provided associates adequate guidance and resources for achievement of job responsibilities. *Maintained positive and effective working relationships and opened lines of communication between multiple departments and coordinated meetings. *Successfully certified all employees in an intensive ten week customer service training course designed by myself. *Created and implemented condominium revenue program, directed team of revenue specialists to maximize resort earning potential. Show less