Marketing & Office Manager

• Jul 2022 - Present

Tracks and analyzes the effectiveness of marketing campaigns and makes adjustments as needed ● Coordinating and managing office operations, including scheduling, budgeting, and procurement of office supplies. ● Managing and updating the company’s social media accounts and website ● Acting as a liaison between the company and outside vendors and contractors ● Create and customize workflows in the CRM ● Develop marketing plans & strategies ● Organizing company events Show less

Assistant Manager

• Aug 2020 - Jul 2022

Managed day-to-day business operations, providing proactive logistical planning and support for staff scheduling, facility maintenance, and team training initiatives.● Promoted to positions of increasing authority and responsibility due to demonstrated excellence inadministrative functions, operational management, and team leadership.● Developed and implemented strategies to maximize workplace efficiency, reduce operational expenses, and consistently exceed sales and client satisfaction goals● Oversaw a team of 10+ operations and customer support staff, spearheading onboarding and trainingprocedures that maximized employee cohesion, productivity, and retention.● Facilitated human resources and talent acquisition processes, leveraging hiring sites to recruit prospective employees and conducting interviews to determine eligibility.● Conducted operations audits and performance evaluations to identify process gaps and provide mentorship and action plans to resolve ongoing issues Show less

Team Lead

• Jun 2020 - Aug 2020

Member Services Representative

• Jun 2016 - Aug 2020

Prepared, organized, and distributed daily task documents to team members to support operational quality assurance, documentation accuracy, and data confidentiality.● Created a welcoming and informational environment for prospective members, conducting tours and providing clear and accurate information on pricing, guidelines, and additional services.● Ensured strict alignment with safety and cleanliness standards by regularly assessing and performing upkeep on all guest and team member areas.● Provided top-quality customer service, identifying and promptly resolving any concerns or requirements. Show less

Receptionist

• Oct 2017 - Mar 2018

Created a safe and welcoming environment for residents and family members, handling all paperwork, critical communication, and data entry with complete accuracy and confidentiality. ● Gathered, faxed, and filed medical paperwork for 20+ patients in strict compliance with HIPAA standards. ● Mobilized operational workflows by managing office inventory, placing orders for required materials, and receiving and distributing facility supply shipments. ● Served as a primary point of contact for clients and partner organizations, answering and redirecting incoming phone calls, emails, and visitors to the appropriate location. ● Prioritized patient security by ensuring at-risk residents did not leave the facility and delegating tasks to team members during emergency situations. Show less

Merchandise associate

• Oct 2015 - Aug 2016

Customer Service Representative

• Nov 2013 - May 2015