Experience

Alliance Healthcare Services, Memphis, TN

• United States
• Mental Health Care
• 1 - 100 Employee

• Engagement Specialist

  • Sep 2021 - Present

  • Make contact with client and/or their families within 48 hours of discharge • To assess the needs and problems of individual clients recently discharged from mental health facilities• To work closely with clients and families to gather information to develop a comprehensive, person-centered care plan that enhance client’s quality of life• To educate the client and/or family regarding key components of their care to maintain compliance and stabilization• Identify and reduce barriers that may keep clients from being treatment plan compliant• Provides encouragement and support to individuals to assist them with their meeting physical and mental wellness goals• Increase client/family satisfaction by connecting clients/families with various community resources to meet the functional level/needs and interests of the client • Provide detailed and accurate status updates to the courts for clients that are on MOT• Protect all client information in accordance with HIPAA regulations • To communicate with the prescribing professional, members of the mental health treatment team and other health care providers including the Primary Care Physician in an effort to coordinate efficient and effective care for the client• Keep updated/accurate records and prepare progress notes/reports to track client’s growth and participation• To complete documentation within required Center time frames Show less

• Tennessee Health Link Care Coordinator

  • Jun 2020 - Sep 2021

  Maintained a caseload of 200+ clients. Work closely with clients and families to gather information to develop a comprehensive, person-centered care plan that enhance client’s quality of life. Identify and reduce barriers that may keep clients from being treatment plan compliant and increase client compliance and overall success. Increase client success through motivational interviewing to match client with community resources to best fit their needs. Facilitate linkage, referral and crisis management services. Advocate for the client to ensure they have access to services and community resources. Show less



RHA Health Services, LLC

• United States
• Individual and Family Services
• 700 & Above Employee

• House Manager

  • Sep 2015 - Jun 2020

  • Assist clients with developmental disabilities day-to-day living • Collaborate with families and nursing staff to develop Individual Support Plans (ISP) • Protect all client information in accordance with HIPAA regulations • Support and deliver program services that promote growth and development • Assist with gathering information to design care plans and activities that enhance client’s quality of life • Exchange medical records with healthcare providers via fax, email, or other form of communication while staying within the HIPAA regulations • To complete documentation in a timely manner Show less



CASE MANAGEMENT, INC

• United States
• Religious Institutions
• 1 - 100 Employee

• Case Manager

  • Aug 2014 - Sep 2015

  • Maintain caseload of 40+ consumers • Organize and self-manage monthly schedule • Conduct monthly home visits according to the State of Tennessee and TennCare guidelines • Keep proper documentation of all consumer interaction • Submit all documentation in a timely manner (within 24 hours) • Increase consumer satisfaction by 23% by linking consumers to various community resources • Increase consumer success rate by 14% by interviewing consumers to match them with community resources to best fit their needs • Assist in development, implementation, and revision of individual service plans • Facilitate linkage, referral, crisis management, and advocacy • Collaborate with clinical director, direct supervisor, and team members to exchange pertinent information and receive feedback to improve consumer services • Ensure consumer satisfaction while fully maintaining Case Management Inc. policies and procedures • Maintain a high level of ethical conduct regarding confidentiality in accordance with HIPAA Show less



Successful Siblings Enrichment F.D.H

• Child Care Case Manager

  • Aug 2005 - Aug 2014

  • Maintain a workload of 15+ parents • Plan and facilitate parent meetings • Interview parents to connect them with community resources that are conducive to family growth and development • Effectively communicate (written/verbal) with parents and staff • Increase parent participation rate in DHS components by quickly identifying and addressing issues that hinder parent success • Work with DHS and other government agencies to provide families with several types of assistance • Follow State of Tennessee rules, policies, and, guidelines for child care facilities Show less