Experience

HeadBox

• United Kingdom
• Events Services
• 1 - 100 Employee

• Meetings & Events Consultant

  • Jan 2023 - Present



State of Play Hospitality

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Event Sales Executive

  • Nov 2021 - Jan 2023

  State of Play is a highly innovative creator and operator of technology enabled experiential leisure concepts. For nearly a decade since launching its first concept, Bounce, in London in 2012 the State of Play team has gone on to create, launch and operate several more industry leading experiential concepts. As part of the meetings, conferences and corporate events team for Bounce Farringdon, Bounce Old Street and Hijingo, together we create unforgettable experiences for our clients: - Product launches - Live and hybrid conferences - Meeting and conferences with day delegate packages - Company socials - Team building - Seasonal parties We are always excited to talk event ideas, big or small, so please reach out if you'd like more information or a venue show round in one of our central London locations: events@bouncepingpong.com events@hijingo.com View Hijingo venue 3D tour here: https://my.matterport.com/show/?m=iScSCweDtoG View Bounce Farringdon venue 3D tour here: https://my.matterport.com/show/?m=g9MXAMbTj8J View Bounce Old Street venue 3D tour here: https://my.matterport.com/show/?m=vmRYGqiB4Dx



Groupia

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Sales- Destination Specialist

  • Aug 2015 - Nov 2021

  My role as a Destination Specialist means I have extensive experience of selling bespoke stag, hen and corporate events directly to new and existing customers in specific locations. In a competitive commercial environment, I consistently hit quarterly and monthly targets. My strong interpersonal skills allow me to build positive working relationships with customers and suppliers through various channels including email, phone, text and live chat. The experience I have gained over the past five years has given me a high level of product knowledge as well as the commercial mindset to negotiate new deals and suggest improvements for the benefit of the company. I was proud to be part of the sales team that enabled Groupia to achieve record sales years between 2017 - 2019. • Managing busy workloads at high pace with great attention to detail • Sending personalised quotes based on client’s requirements via our Huddle CRM system • Creating personal client incentives and targeted promotions. • Servicing clients creating great rapport with a proactive positive attitude. • Negotiating attractive business rates to help maximize profit margins. • Improving product portfolios and sourcing new suppliers • Maintaining within the companies required 10% SCR (Sales Conversion Rate) • First class customer service resulting in numerous client and managerial testimonials.



Groupia

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Event Manager

  • Aug 2013 - Aug 2014

  During my placement year as an Event Manager I was responsible for the post-booking customer management of stag and hen weekends in various location throughout the UK and Europe. This involved managing over 500 groups, split over 15 locations, organising client itineraries and being their main point of contact up until the date of delivery. • Offering high class customer service throughout the entire post booking process • Competently using the companies Huddle CRM system to manage each individual booking. • Creating bespoke itineraries for the client’s weekend based on the package they were sold including accommodation, activities, entertainment and transport. • Upselling weekend packages to help maximize profit margins on bookings and speaking with suppliers to negotiate better rates. • Managing suppliers UK and European for each booking • Processing client payments and actioning refunds where applicable. • Managing our emergency on call mobile on select weekends to resolve any issues that arise. • Handling complaints from clients and offering effective solutions • Receiving positive post booking feedback (averaging 4.7/5 from customer feedback taken from over 300 individual groups). • Collaborating on team projects to help reduce cost of sale and assess internal procedures to enhance the overall customer experience.