Experience

Amplify Snack Brands

• United States
• Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Aug 2019 - Present

  • Provide timely and accurate information to incoming customer order status and product knowledge requests • Address customer complaints by determining root cause of problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution • Process customer orders, changes, returns, and invoices according to established department policies and procedures • Enter and update order routing information in a variety of customer and transportation systems • Work closely with the credit department to resolve disputed credit items • Provide timely feedback to the company regarding service failures or customer concerns Show less



Nordstrom

• United States
• Retail
• 700 & Above Employee

• Service Experience Representative

  • Mar 2019 - Jun 2019

  • Resolved customer issues in an efficient manner while providing friendly, personalized service.• Demonstrated expertise in all in-store technologies and interfaces.• Assisted each customer in utilizing the store’s services and worked across departments to provide a seamless in-store experience.

• Styling Sales Admin

  • Nov 2018 - Mar 2019

  • Assisted the store’s team of stylists with daily tasks and customer appointments. • Helped the team establish and maintain their digital presence on multiple platforms.• Planned, executed, and led store events and customer workshops.

• Sales Associate

  • Jan 2018 - Nov 2018

  • Assisted customers in finding the perfect item in our stores and online inventories.• Cross-sold throughout the store and became an expert in multiple departments to maximize personal sales and foster a team selling environment.• Enrolled new accounts and fully utilized the store’s arsenal of services to deliver customized experiences.



Aviall, A Boeing Company

• United States
• Aviation and Aerospace Component Manufacturing
• 400 - 500 Employee

• Environmental Health & Safety Intern

  • Jun 2017 - Aug 2017

  • Developed a safety recommitment package for use globally throughout the company that included interactive training materials, videos, and graphics. • Directed and edited videos of employees, VPs, and the CEO sharing their personal safety stories. • Collaborated with communications and marketing teams to maintain brand integrity throughout the materials. • Developed a safety recommitment package for use globally throughout the company that included interactive training materials, videos, and graphics. • Directed and edited videos of employees, VPs, and the CEO sharing their personal safety stories. • Collaborated with communications and marketing teams to maintain brand integrity throughout the materials.



Radio UTD

• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Station Manager

  • Dec 2015 - May 2017

  • Directed day-to-day operations of the station.• Managed and hired station leadership.• Oversaw event and concert planning by collaborating with on and off-campus groups as well as artists and their management to secure talent, co-sponsors, and venue spaces.• Coordinated with the blog and promotions teams to continuously produce content for the station's website and social media channels.

• Programming Director

  • May 2015 - Dec 2015

  • Interviewed potential DJs and developed the station's programming schedule.• Trained DJs in station policy and procedure and assured that they upheld the standards of Radio UTD on air.• Worked with DJs to create and improve their shows over the course of the semester.



Hot Press

• Ireland
• Book and Periodical Publishing
• 1 - 100 Employee

• Marketing Intern

  • Jun 2015 - Aug 2015

  • Developed strategy with the marketing team for promoting the magazine around the city. • Oversaw the daily addition of online content. • Photographed and reviewed live performances for both print and digital outlets. • Represented and promoted the publication at live music events. • Developed strategy with the marketing team for promoting the magazine around the city. • Oversaw the daily addition of online content. • Photographed and reviewed live performances for both print and digital outlets. • Represented and promoted the publication at live music events.


AMC Theatres
• Entertainment Providers
• 700 & Above Employee
• Film Crew

  • Jun 2014 - Aug 2014