Experience

Fanisi Online

• Kenya
• Technology, Information and Internet
• 1 - 100 Employee

• Fulfillment & Enjoyment Officer

  • May 2019 - Present

  Fulfilment officer; • Monitor projects and confirmed that company projects were completed on time and of high quality. • Made sure that once completed, customers were happy and satisfied thereby reducing churn. • Performed sales pitches and cold calls to persons and small business. Enjoyment officer; • Ensured that the customers obtained value for their money and that they enjoyed the services provided. • Maintained a Churn rate of less than 0.25% per month Fulfilment officer; • Monitor projects and confirmed that company projects were completed on time and of high quality. • Made sure that once completed, customers were happy and satisfied thereby reducing churn. • Performed sales pitches and cold calls to persons and small business. Enjoyment officer; • Ensured that the customers obtained value for their money and that they enjoyed the services provided. • Maintained a Churn rate of less than 0.25% per month



QRPinpoint

• Canada
• Mobile Computing Software Products
• 1 - 100 Employee

• Sales Representative

  • Jul 2022 - Dec 2022

  QRPinpoint is a company that helps businesses maximise the return on investment put into flyer campaigns using QR code Technology. QRPinpoint is a company that helps businesses maximise the return on investment put into flyer campaigns using QR code Technology.



Implant n Laser Dental Centre

• India
• Medical Practices

• Summer Intern

  • Jun 2018 - Jul 2018

  Implant n Laser Dental Center is a dental care facility based in Nairobi Kenya that specializes in orthodontics. Core activities included: • Analysing the common day of an orthodontist and dental assistants • Observe the sterilizing procedures of equipment and the maintenance of a fully sterilized environment • Recognise the role and importance of a dental assistant by spending time shadowing a dental assistant • Recognising and examining some of the dental procedures performed on patients including root canals, Gum tissue graft surgery, etc • Informed in further depth on the multiple pathways to becoming an orthodontic Show less



Kenya Airways

• Airlines and Aviation
• 700 & Above Employee

• Student Internship

  • Jul 2016 - Aug 2016

  • Familiarized with a flight simulator going through the steps of taking off and landing a Boeing 787 aircraft • Attending lectures to further understand aircraft operations both on the ground and in the air • Educated on the simple physics behind the take-off of an aircraft • Participated in call centres customer service calls • Familiarized with a flight simulator going through the steps of taking off and landing a Boeing 787 aircraft • Attending lectures to further understand aircraft operations both on the ground and in the air • Educated on the simple physics behind the take-off of an aircraft • Participated in call centres customer service calls



Safaricom PLC

• Telecommunications
• 1 - 100 Employee

• Summer Internship

  • Jun 2016 - Jul 2016

  At Safaricom I spent time; • Understanding workplace etiquette • Observing how the main segments of the corporation’s function and their respective roles worked • Becoming familiar with and gaining a better understanding of the distinguished mobile money transfer systems (MPESA). • Acquainted with the coordination management systems set in place to run a large company with multiple functional fields • Listening in on multiple entrepreneurial and creative process-based meetings including some meetings about the distinguished Kenyan ridesharing company: little cab Show less