Experience

MERCED COUNTY BEHAVIORAL HEALTH AND RECOVERY SERVICES

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Peer Support Specialist

  • Sep 2022 - Present

• Peer Support Specialist

  • Mar 2022 - Sep 2022

• Office Assistant

  • Jul 2021 - Mar 2022


AAA
• Retail
• Sales And Service Specialist

  • Sep 2017 - Feb 2020

NORCAL WIRELESS
• United States
• 1 - 100 Employee
• Sales Associate

  • Nov 2015 - Apr 2017


AT&T Mobile Tel

• United States
• Wireless Services
• 700 & Above Employee

• Tech Support/Warranty Representative

  • Sep 2004 - Jul 2014

  Work performance required extensive customer service outreach and communication involving complex rules, federal regulatory compliance, and analysis of problems and delivery of resolution. Daily activities involved documentation and reporting of service outcomes and the escalation of issues to operations center to resolve or provide guidance. Tracking and reporting of all customer and client information with attention to detail was mandatory. Performed administrative and technical support functions which demonstrate thorough knowledge of applying analytic and evaluative techniques, fact finding, compiling reports and interpretation and communicating information and regulations as they pertain to regulatory standards, expectations, and compliance. Communication intervention during customer, documentation, or conflicts with Standard Operating Procedures was documented in written format with high level of review and quality control. Responsible for review and updating of manual and technical support resources. This included demonstrated practical knowledge of federal, state, and corporate regulation and policy; analysis of all guidance, and synthesis of data into a functional and readable format. Employment required highest level of database access for research and decision making. Strong verbal communication skills related to problem identification, customer needs, and positive resolution in the shortest time possible with highest possible accuracy. Work activities were completed in a moderate to high pressure production setting. Responsibilities included work-load management, file (electronic and paper) organization, file bank (electronic and paper) management, and telephone Q customer service support



Stanislaus County Veteran’s Services

• United States
• Medical Practices

• Office Worker

  • Mar 2003 - Jun 2003

  This position was as a work study (Temp position, while in school that provided relevant experience to the field I was studying). It consisted of extensive computer use data entry, pulling files and research. Talking to Veterans to determine need, collect information, and to set appointments to see Veteran Service representative, and to keep in contact with our local Veteran base. To escalate said issues to Veteran Service Reps to resolve issues that cannot be resolved with phone contact. Customer Service, Professional Telephone Skills, Computer Skills, Email & Office Applications, Data Entry, Paper Work, Filing and Organization, Intermediary between Veterans and Vet Reps.