Experience

South University

• United States
• Higher Education
• 200 - 300 Employee

• Director of Enrollment

  • Apr 2020 - Present

  Manages a team of 14 Enrollment Counselors for admissions, financial aid, and student retention.• Develops and maintains relationships with various university departments to achieve enrollment goals and enhance the departmental responsibilities. • Monitors enrollment metrics and provided weekly and monthly updates to executive leadership. Implements follow up procedures and provides feedback to improve the enrollment process.• Coaches and develops Enrollment Counselors that leads to increase of production and consistency in meeting KPI's. • Introduced a knowledge system that increased student retention by 10% greater than other undergraduate enrollment teams. • Facilitated and taught a service model. Monitored calls to ensure compliance with federal, state, and local laws and institutional practices. • Implements and trains on a communication system that expedites federal financial aid clearance by creating a knowledge management system for on-boarding and communication. • Coordinates the production and dissemination of university publications, such as undergraduate and graduate admissions webinars and presentations.



Eastern Gateway Community College

• United States
• Education Administration Programs
• 300 - 400 Employee

• Adjunct Instructor

  • Oct 2021 - Present



Central State University

• United States
• Higher Education
• 400 - 500 Employee

• Adjunct Instructor

  • Jun 2021 - Present



American National University

• United States
• Higher Education
• 500 - 600 Employee

• Adjunct Instructor / Instructional Design

  • Sep 2018 - Nov 2021

  • Plan, evaluate, and revise curricula, course content, course materials, and methods of instruction.• Prepare and deliver lectures to undergraduate or graduate students on topics such as poetry, novel structure, and translation and adaptation.• Prepare course materials, such as syllabi, homework assignments, and handouts.• Provide assistance to students in college writing centers.• Evaluate and grade students' class work, assignments, and papers.• Initiate, facilitate, and moderate classroom discussions.• Keep abreast of developments in the field by reading current literature, talking with colleagues, and participating in professional conferences.• Maintain regularly scheduled office hours to advise and assist students.• Maintain student attendance records, grades, and other required records.



Daymar College

• United States
• Higher Education
• 100 - 200 Employee

• Adjunct Professor

  • Feb 2016 - Nov 2021



Washington & Jefferson College

• Higher Education
• 200 - 300 Employee

• Director of Strategic Recruitment

  • Jul 2019 - Apr 2020

  Managed a team of Enrollment Counselors and implement strategies to achieve recruitment goals. • Served as a key member of the Enrollment leadership team that annually develops and executes the annual strategic recruitment plan using industry best practices at each stage of the enrollment funnel to meet new first-year student enrollment goals and to meet the goals of the college’s strategic plan.• Directly supervised the work of Assistant Directors of Admission and the Senior Assistant Directors of Admission, and Visitor Services Coordinator for the day-to-day management of student recruitment. • Oversaw the hiring and training of new recruitment staff that work with recruitment.• Lead territory management and assists with all recruitment travel planning.• Maintained the standards for admitting students and leads the application review process.• Assisted in the development of an enrollment communication plan that supports goals.• Served as a representative of the Division of Enrollment to campus colleagues, committees and to the larger community.• Created and sustained a comprehensive program of effective advocacy for the College with secondary schools and related organizations.• Coordinated support efforts with faculty and academic affairs to meet enrollment and net tuition revenue goals.• Oversaw the design and execution of a comprehensive campus visit and events program.• Lead strategy and execution on new market development and provide regular updates and analysis• Developed, monitored and analyzed management reports to enhance recruitment strategies, yield objectives, forecasting accuracy and operational efficiency



Argosy University

• Higher Education
• 700 & Above Employee

• Director of Enrollment

  • Jan 2018 - Jan 2019

  • Developed and maintained relationships with various university departments to achieve enrollment goals and enhance the departmental responsibilities. • Monitored enrollment metrics and provided weekly and monthly updates to executive leadership. Implemented follow up procedures and provided feedback to improve the enrollment process. • Coached and developed Enrollment Counselors that led to increase of production and consistency in meeting KPI's. • Introduced a knowledge system that increased student retention by 10% greater than other undergraduate enrollment teams. • Facilitated and taught a service model. Monitored calls to ensure compliance with federal, state, and local laws and institutional practices. • Implemented and trained on a communication system that expedited federal financial aid clearance by creating a knowledge management system for on-boarding and communication. • Coordinate the production and dissemination of university publications, such as undergraduate and graduate admissions webinars and presentations.

• Admissions Manager

  • Jul 2015 - Jan 2018

  • Establish operational policies and procedures and make any necessary modifications, based on analysis of operations, demographics, and other research information.• Formulate strategic plans for the institution for 90-day retention of students.• Drove team to engage, counsel, support students.• Launched staff training and development program to increasing student retention and graduation rates. Monitored calls for quality assurance and compliance.

• Student Success Advisor

  • Mar 2011 - Jul 2015

  • Successfully helped 92% of students graduate from college.• Counsel individuals to help them understand and overcome personal, social, or behavioral problems affecting their educational or vocational situations.• Counsel students regarding educational issues, such as course and program selection, class scheduling and registration, school adjustment, truancy, study habits, and career planning.• Managed degree progress audits.



LAB, LLC

• Senior Manager

  • May 2004 - Sep 2009

  Training and Development, Orientation Creation and Delivery, Event Planning, Management duties, Handbook creation, Retail/Concessionaire Management, Human resources, Artistic skills (painting, airbrushing), Payroll duties, Scheduling, Office Management, Ordering and distributing supplies, Structural and equipment maintenance and upkeep, On-boarding Training and Development, Orientation Creation and Delivery, Event Planning, Management duties, Handbook creation, Retail/Concessionaire Management, Human resources, Artistic skills (painting, airbrushing), Payroll duties, Scheduling, Office Management, Ordering and distributing supplies, Structural and equipment maintenance and upkeep, On-boarding