Jamie Marciniak

Customer Service Supervisor at Axelgaard Manufacturing Company
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Contact Information
us****@****om
(386) 825-5501
Location
San Diego, California, United States, US

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Bio

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Credentials

  • Internal Auditing
    Axelgaard Manufacturing Company
    Jan, 2008
    - Nov, 2024

Experience

  • Axelgaard Manufacturing Company
    • Medical Equipment Manufacturing
    • 1 - 100 Employee
    • Customer Service Supervisor
      • Aug 2006 - Present

      Responsibilities and Accomplishments include: • Management of Customer Service Department for B2B medical device manufacturer, exporting worldwide to more than 60 countries. • Increasing the efficiency of the team by identifying and helping to build automated solutions. • Drafting and maintaining SOP to comply with regulatory requirements and to provide world class customer service. • Training and mentoring Customer Service Representatives to provide order, logistics, product/technical support to customers. • Provide customers with solutions for custom packaging and oversee project from concept to market. • Liaise with Sales, R&D, Engineering, and Production Control to successfully bring new products to market. • Handle and follow through on customer requests for service or product information and investigate problems/complaints, policy interpretation, and adjustment or correction on orders. • Maintain sales forecasting with ERP system to drive scheduling and raw material demands. • Draft and edit bill of materials and other controlled documents to drive production of manufactured products in accordance with ISO requirements • Represent company at industry association meetings and trade shows to promote and demonstrate products. • Provide training and support to customers and distributor sales reps as needed. • Recommend, communicate, and enforce policies, practices, and training programs. • Work with Sales and Marketing and outside vendors to create marketing literature (web and print), educational material, and to execute advertising campaigns. • Develop and maintain processes and procedures that comply with ISO 13485:2016 MDSAP regulations and participate in certification audits Show less

  • MooreHoward Investments, LLC.
    • San Diego, California, United States
    • Property Manager
      • 2003 - 2006

      Responsible for all tenant communication and property leasing. • Advertising properties for lease • Recruiting and screening prospective tenants • Ordering and scheduling property renovation and cleanup • Maintain records and ensure compliance to CA state law • Rental collections and bank deposits • California Real Estate Salesperson’s License held Responsible for all tenant communication and property leasing. • Advertising properties for lease • Recruiting and screening prospective tenants • Ordering and scheduling property renovation and cleanup • Maintain records and ensure compliance to CA state law • Rental collections and bank deposits • California Real Estate Salesperson’s License held

  • Datacom, Inc.
    • San Diego, California, United States
    • Office Manager
      • 2001 - 2003

      Duties and Responsibilities for Telecommunications/CATV installation: • General clerical duties- incoming calls, managing and routing up to six incoming phone lines, sorting and filing mail, inventory and office supply ordering, typing and proofing outgoing letters and faxes, scheduling, travel arrangements • Bank deposits and reconciliations • Maintaining records for issuance of tools and vehicles Duties and Responsibilities for Telecommunications/CATV installation: • General clerical duties- incoming calls, managing and routing up to six incoming phone lines, sorting and filing mail, inventory and office supply ordering, typing and proofing outgoing letters and faxes, scheduling, travel arrangements • Bank deposits and reconciliations • Maintaining records for issuance of tools and vehicles

  • University of Michigan-Dearborn
    • United States
    • Higher Education
    • 700 & Above Employee
    • Communications Associate
      • 1999 - 2001

      Responsible for the communications to prospective students including: • Maintaining CRM system of contact • Providing literature related to UofM and its courses and benefits • Tracking and follow up to potential students to assist and guide to enrollment Responsible for the communications to prospective students including: • Maintaining CRM system of contact • Providing literature related to UofM and its courses and benefits • Tracking and follow up to potential students to assist and guide to enrollment

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