Director of I.T Infrastructure and Hosting Operations

• Feb 2020 - Present

Responsible for the design, procurement, and running of custom datacentres to run a platform for hosting tier 1 retailers ERP solutions and e-commerce websites. itim's retail platform "itimCloud" is designed, installed, and managed solely by itim's in house hosting team, using zero cloud solutions such as Azure or AWS. After using public cloud and other iAAs providers, itim decided that they simply weren't agile enough.Undertaken rapid growth from a small team to one of the largest in the business during pressing times in a difficult to recruit area of the country, from a team of 3 to 9.- Full site disaster recovery 10 Second RPO / 15 minute RTO times- Reduced licensing costs by changing CPU vendor from Intel to AMD- Implemented security solutions such as immutable backups, Privileged access management, EDR tools and SIEM. Show less

IT Manager / Head of I.T

• Jan 2014 - Present

Infrastructure Operations Manager

• Mar 2010 - Jan 2014

I.T Support Supervisor / 3rd Line Support This role was created within the Samworth Brothers Cornwall I.T team to utilise my skills and experience with SAN technologies/ Virtualisation and DR. Recent completed Projects: • Fully Project manage a Group-wide implementation of Mobileiron MDM solution • Fully Project manage, procure and deploy a Mcaffee DLP solution. • Complete virtualisation of all server windows based servers using VMWare • Fully Project manage, procure and deploy a Large scale VDi Deployment using VMWare View and relevant persona management tools (RES software) • Full DR capabilities for all key I.T functions and services using VMware SRM • New implementation of backup technologies using VEEAM. • Procurement of all the above alongside several new Large scale SAN’s from the Dell Equalogic range including a Hybrid SSD SAN to power the VDi backend. Other recent accomplishments / duties. • Overall budget management of OPEX and CAPEX budgets of approx. £300k-£400k PA • 3rd Line support for 5 business in Cornwall • Manage all I.T procurement • Manage all external partner relationships. • Research new I.T technologies • Design new solutions which add value to the business Show less

IT Infrastructure Manager

• Nov 2007 - Mar 2010

IT infrastructure Manager for a local but internationally renowned business with over 2000 staff / 500 users and multiple sites, recently qualified ITIL V3 foundation, implemented and used to suit the current business/department needs.Managing daily staffing issues aswell as still maintaining key I.T equipment and fulfilling a technical Lead role within the department.Recently procured/project managed and installed a total SAN replacement/VMware upgrade and DR project utilising the following technologies:• VMware Vsphere (DRS/HA and SRM)• HP Blade servers (using flex10 networking)• Dell Equalogic SAN storage• Windows Server 2003/2008This Project completely replaced the back end of the infrastructure and has provided the business not only with further I.T capacity and growth but given the business a FULL disaster recovery solution utilising SRM from VMware.Advanced use and high level support of Windows networking topologies including TCP/IP, DNS, DHCP, NetBui.- Virtual Infrastructure 2.5 – For full use of VMWARE (VMWARE DRS/HA and Clustering)- VMWare using ESX 3.5/VSphere- San Technologies (Netapp and Equalogic)- Citrix 4.0 Presentation Server- Citrix 4.5 Presentation Server (Migration from 4.0 – 4.5)- Advanced use and high level support of Exchange 5.5/2000/2003(enterprise server) , including disaster recovery/backup and upgrade/migration/clustering- Advanced use and high level support of all windows OS including MS DOS, Windows 3.11/95/98/NT/2000 proff/2000 server and windows XP/2003/2008/7 Show less

IT Technician

• Jan 2007 - Nov 2007

Skills/Packages used daily:Responsible for VMWare infrastructure VMWare server technologies, (clustering,HA and DRS/Vmotion)Responsible for implementation of new NetApp SAN over 6 Tb of storage used for Vmware, File sharing and Unix/solaris data.Administer Windows 2000/2003 Server, Exchange 2003 and Windows XP Professional for 400+ users.Responsible for Backup using NetBackup Netapp Snapshot/snapmirror and SAN technologies. Responisble for all I.T infrastructure hardware and software including Watchguard Firewall, 3Com and Cisco switches/routers. High end support and fault finding skills for Server/network hardware, also Desktop hardware.Close Liasion with business owners.Supporting x4 Very Large separate business locations.Achievements/Projects to Date at Princess Yachts:Creation and implementation of a DR scenario for x4 sitesCreation of new Citrix 4.5 farm (from 4.0) for approx 200+ users (both application and desktop servers)Creation of a new Virtual Clustered Exchange 2003 environmentsCreation of a Clustered VMWare (virtual environment) using VmWare (esx 3.0.1) and enabling VMWare HA and DRS (vmotion Show less

Server/Network Administrator

• Sep 2006 - Jan 2007

Skills/Packages used daily: Administer Windows 2003 SBS, Exchange 2003 and Windows XP Professional for 70+ users. Responsible for Backup using Backup EXEC and NAS technologies. Responisble for all I.T infrastructure hardware and software including Sonicwall Firewall and ISP settings. High end support and fault finding skills for Server/network hardware, also Desktop hardware. Close Liasion with business owners. Supporting x2 separate business locations. Skills/Packages used daily: Administer Windows 2003 SBS, Exchange 2003 and Windows XP Professional for 70+ users. Responsible for Backup using Backup EXEC and NAS technologies. Responisble for all I.T infrastructure hardware and software including Sonicwall Firewall and ISP settings. High end support and fault finding skills for Server/network hardware, also Desktop hardware. Close Liasion with business owners. Supporting x2 separate business locations.

Support analyst/Server and Network manager

• Jul 2005 - Jul 2006

Very Similar role to previous (Fennemores) Skills/Packages used daily: Advanced use and high level support of Windows networking topologies including TCP/IP, DNS, DHCP, NetBui. Advanced use and high level support of Exchange 5.5/2000/2003(enterprise server) , including disaster recovery/backup and upgrade/migration Advanced use and high level support of all windows OS including MS DOS, Windows 3.11/95/98/NT/2000 proff/2000 server and windows XP/2003. Advanced use and high level support of Microsoft IIS 5/6 and 2000 Advanced use and high level support of Microsoft SQL server; High end support and fault finding skills for Server/network hardware, also Desktop hardware. Advanced use and high level support for Clearswift products such as Mimesweeper. High end implementation and support for various market leading Anti virus products, for example, Mcaffee (e-policy orchestrator),Symantec, Sophos (EM Library) and F-Secure. Implementation of Blackberry for a trial basis with Exchange 5.5 ( same as Fennemores) Windows Virtual Server for testing and model network builds. Primary responsibilities are for all servers, network structure, VPN, backup procedures Cabling IP telephony systems and all software packages. Primarily responsible for new office Moves and builds, project management and Network architecture Responsible for X 5 Exchange servers, x3 SQL servers, 19 Servers spread across x4 sites, Northampton/Milton Keynes/Corby and Kettering. Again Providing 2nd/3rd Line support to Servicedesk Have implemented roaming profiles and group policies for around 220 users. Implemented a new exchange 2000 server and cleaned up active directory, and all File and print servers Structured a Full Disaster recovery plan Implemented and project managed an opening of a new site. Use of Company Mobile Phone/Laptop and Company Car Responsible for all I.T technical and staffing issues in the absence of the I.T manager Show less

Senior Systems Administrator / Deputy I.T Manager

• Feb 2002 - Jul 2005

 Primary Responsibility is to provide full backup to the IT manager during any absence, deputising for the IT manager whenever necessary.  Exchange 5.5/2000/2003, including disaster recovery/backup and upgrade/migration  Windows OS including MS DOS, Windows 3.11/95/98/2000 proff/2000 server and windows XP/2003.  Microsoft IIS 5/6 and 2000  Microsoft SQL server  High end support and fault finding skills for Server/network hardware, also Desktop hardware.  Advanced use and high level support for Clearswift products such as Mimesweeper.  High end implementation and support for various market leading Anti virus products, for example, Mcaffee (e-policy orchestrator),Symantec, Sophos (EM Library) and F-Secure.  Implementation of Blackberry for a trial basis with Exchange 5.5  Provide 2nd – 3rd line support for service desk.  Also Daily Communication with Secretaries and staff with limited I.T skills.  Responsible for audio visual equipment purchase and setup.  Responsible for ITIL Development and implementation  Delivery of new starter training and Microsoft Office Training. Achievements/Projects rolled out to date are:  Active Directory (complete rollout to 200+ users and integration with Exchange 5.5)  Set up VPN and Terminal Services access.  Full migration from Exchange 5.5 to Exchange 2000.  Rebuild of all servers (13 in total) to Windows 2000 Server to maintain system structure and compatibility.  Successful rollout of Microsoft ISA and Smartfilter web filtering software.  Successful rollout of Mailsweeper for SMTP (Clearswift) (Mail filtering software)  Successful rollout of “Sophos EM library”, anti virus solution, (providing automatic virus updates every hour to every client on the network)  Management of Terminal services server and Cisco PIX firewall. (including configuration of home working for users) Show less

Account manager

• 1997 - 1998