Experience

NWSB (New Washington State Bank)

• United States
• Banking
• 1 - 100 Employee

• Branch Manager

  • Jan 2015 - Present

  As a branch manager I assist people with their banking and lending needs in both personal and business aspects. I cross-train staff on all bank products and even on lending basics to ensure that when I am unavailable customers can still be helped. I maintain updated knowledge of every area of lending including; installment, auto and mortgage, as well as depository account products and regulations. The staff I manage is expected to always maintain the highest levels of customer service and to assist each other so the customer is taken care of. Show less

• Mortgage Originator

  • Jul 2013 - Dec 2014

  As a mortgage originator I helped buyers and homeowners who were in various stages of life. Whether they were buying their first home or doing a cash-out refinance to consolidate debt I was able to help find the loan that was the best fit. I maintained a working knowledge of various loan types including, Conventional, FHA, VA and USDA Rural Housing. I worked to stay updated on all guideline changes at the federal and investor level to stay ahead of any obstacles in the loan process.



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Branch Manager

  • Apr 2012 - Jul 2013

  As branch manager I coached a team in proper sales behaviors and customer service responsibility. Through morning meetings and daily on the spot coachings, I would stay ahead of bad behavioral developments or correct bad behaviors that had become commonplace. By coaching the staff and encouraging positive behavior change and customer service habits we were able to grow the branch and maintain some of the highest customer service levels in the Chase branch network.

• Personal Banker

  • Jun 2010 - Apr 2012

  As a personal banker I assisted customers with all areas of banking needs. Depository relationships and all convenience product needs were handled in an efficient and pleasant manner. Additional needs such as business lending or deposit products, mortgage loans or investment needs were referred to team members who specialized in those areas.



Essroc

• Labor

  • 2006 - 2008