Customer Success Manager

• May 2023 - Present

Territory Sales Excellence Manager

• Feb 2022 - Feb 2023

Training Manager

• Oct 2021 - Feb 2022

Training Manager

• Apr 2021 - Oct 2021

As Training Manager it is my responsibility to develop, nurture & grow Customer & Account Team relationships, ensuring that end users are able to successfully & positively impact their monthly active usage.In NJ I am lucky to lead both our Diversity & Inclusion and Microsoft Give initiatives, organizing multiple events per month to drive awareness & focus on key topics in our world, as well as opportunities to give back to incredible causes.

Enterprise | EDU Training Lead

• Mar 2020 - Apr 2021

Assistant Manager

• Jun 2014 - Apr 2021

The Assistant Manager is responsible for the overall daily operations of the business, while driving great customer experience. The Assistant Manager has accountability for operations and management. This role’s main focus converted from Operations to Services & Employee Experience over time - allowing for growth across all priorities. RESPONSIBILITIES: • Recruit, interview, hire, train & develop a team of customer focused sales & support staff • Maintain a learning environment that delivers the most knowledgeable & skilled team • Provide feedback, development & growth opportunities focused on producing the next team of leaders & driving attrition to below 20% annually • Drive sales through effective execution & team support of Microsoft strategies • Protect company assets including people, merchandise, facilities & money • Show less

Assistant Manager

• Dec 2013 - Aug 2014

The Assistant Manager is responsible for managing the operational execution of the store; ensures positive customer experiences; demonstrates ability to meet individual sales & metric goals; drives profitable top-line sales growth & coaches store associates to consistently provide customers with an exceptional shopping experience. RESPONSIBILITIES: • Lead consistent focus on delivering an exceptional customer experience • Implement company selling strategies • Establish Customer Satisfaction • Drive Clientele Program • Coach, Develop & maximize the success of all associates • Drives expectations & ensures accountability • Maximize sales potential by coaching associates behaviors on the sales floor & in the back room • Support team building activities • Recruit, hire & staff • Train associate team • Retain top talent • Analyze business & create action plans • Ensure team communication • Execute company policies/practices • Drive merchandise flow • Drive visual standards & a positive in-store experience • Manage controllable expenses • Maintain Policies & Procedures • Protect Store Assets • Show less

Category Supervisor

• Sep 2013 - Dec 2013

The Category Supervisor provides leadership that drives total store results with specific ownership of an assigned merchandise category(ies). The Category Supervisor drives results by developing and executing short term action plans and long term strategies. The Category Supervisor is responsible for driving results in the assigned category(ies) by creating an excellent customer and associate experience and by leading all daily activities.

Category Supervisor

• Apr 2012 - Sep 2013

The Category Supervisor provides leadership that drives total store results with specific ownership of an assigned merchandise category(ies). The Category Supervisor drives results by developing and executing short term action plans and long term strategies. The Category Supervisor is responsible for driving results in the assigned category(ies) by creating an excellent customer and associate experience and by leading all daily activities.RESPONSBILITIES:• Run the floor as a Customer Sales Lead, for an average of twelve two-hour segments per week. As CSL, own the business results per segment (including: sales plan, conversion plan, category sales plan, credit capture, ADS and UPT) • Map floorsets for multiple categories (typically bimonthly) and ensure accurate execution of floorsets by utilizing company tools to document successes and opportunities • Lead execution of category floorsets • Exhibit excellent customer service behaviors and create customers for life • Recruit, hire, staff and train • Control payroll on a daily basis • Develop successful action plans to lead to positive business results, as well as growth and development within one's self and team • Lead team wide training seminars to introduce new products, selling techniques and customer loyalty expansion procedures • Complete store wide supply orders on a monthly basis • Inspire, coach and train the team to ensure growth and development within the brand •ACCOLADES: • Achieved PLATINUM status for leadership performance in two locations (Q3 2013) by exceeding sales plan, category plan and conversion plan. • Top category performer in the district YTD 2013 (highest above category plan: intimates). • Achieved the highest sales, conversion, credit capture and transactions in store (Q1 2013)• Achieved the second highest sales above category plan within the District (Q1 2013). • Received the most positive customer feedback within management team (Q1 2013). Show less

Operations and Staffing Supervisor

• Apr 2011 - Apr 2012

The Operations & Staffing Supervisor drives total store results with specific ownership for staffing and onboarding coordination. The Operations & Staffing Supervisor drives results in the area of responsibility by supporting the development and execution of shortterm action plans and long term strategies. The Operations & Staffing Supervisor assists in the execution of administrative tasks toenable the Sales Leadership Team to distort time to the sales floor.RESPONSIBILITIES:• Recruit, hire and staff a team in excess of 75 associates • Onboard all new associates • Attend Mall Wide Management meetings as a representative of Limited Brands, often times leading group seminars and County Wide Business Management courses on topics such as: Loss Prevention and Excellent Customer Service • Create a balanced and well zoned schedule complete with Daily Coverage Overviews, ensuring the right talent was placed during the right times to achieve success • Handle daily operational tasks (ranging from, but not limited to: completing supply orders, scheduling any and all maintenance and/or repairs, organizing all appointments and/or meetings for management team etc.) • Work alongside upper management to oversee the remodel and expansion of store location • Lead the Annual District Wide Holiday Toy Drive which entails gathering over 50 donated gifts for underprivileged children •ACCOLADES:• Received the highest annual management review rating in the Philadelphia/South Jersey district (2012). Show less