Experience

Norfolk Community Health and Care NHS Trust

• Hospitals and Health Care
• 300 - 400 Employee

• IT Desktop Specialist

  • Oct 2018 - Present

  * Working with the Desktop Engineer team to provide help and solutions with troubleshooting * Testing new innovations * Customer support * Currently working on WVD implementation, SCCM, and Windows 10 20H2 rollout across the Trust * Team leading and IT incident management * Asset management * MPS and Secure Print veteran * Software specialist for medical applications * Working with the Desktop Engineer team to provide help and solutions with troubleshooting * Testing new innovations * Customer support * Currently working on WVD implementation, SCCM, and Windows 10 20H2 rollout across the Trust * Team leading and IT incident management * Asset management * MPS and Secure Print veteran * Software specialist for medical applications



NHS

• Norwich, United Kingdom

• IT Support Engineer

  • Nov 2015 - Oct 2018

  2nd Line Support Engineer role 2nd Line Support Engineer role



NewField IT

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Consultant

  • 2007 - 2015

  * 1st/2nd/3rd line support for office users and client support, SLAs * Server and client PC builds, SQL, MPS and secure printing software * Documentation and training for clients * Troubleshooting existing systems * Testing of software and hardware * 1st/2nd/3rd line support for office users and client support, SLAs * Server and client PC builds, SQL, MPS and secure printing software * Documentation and training for clients * Troubleshooting existing systems * Testing of software and hardware



Pernod Ricard

• London, United Kingdom

• Network Controller

  • Dec 1999 - Apr 2006

  I worked with Pernod Ricard UK for 6 years, starting as a Desktop Engineer, and worked my way up to being in charge of all IT systems at the Hounslow branch in London. Duties included building devices and servers, Active Directory, Alcatel telecoms, CheckPoint firewall, SQL, troubleshooting 2nd and 3rd line issues, VPN, RAID, Office 98 onwards, Windows 95 to Windows XP, Windows server NT4 to Windows 2007 server. In short, complete management of servers, workstations, telecoms, IT training, IT support staff and troubleshooting. Show less