Jamie Kendall

IT Service Desk Manager at VictoriaPlum.com
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Contact Information
us****@****om
(386) 825-5501
Location
Barton upon Humber, England, United Kingdom, UK
Skills

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Bio

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Credentials

  • SE: Core Client Credential 2017
    Dell
    Jun, 2017
    - Nov, 2024
  • SE: Workstation Credential 2017
    Dell
    Jun, 2017
    - Nov, 2024
  • Automating Administration with Windows PowerShell
    Microsoft
    Jan, 2015
    - Nov, 2024
  • Core Solutions of Microsoft® SharePoint® Server 2013
    Microsoft
    Jan, 2015
    - Nov, 2024

Experience

  • VictoriaPlum.com
    • United Kingdom
    • Retail
    • 100 - 200 Employee
    • IT Service Desk Manager
      • Mar 2023 - Present

    • IT Service Delivery Manager (secondment)
      • Apr 2022 - Mar 2023

      Full time cover for absent colleague.-Technical Leadership-Chairing regular update meetings-Management & Reporting of Service Desk-Change manager adhering to ITIL processes-Overall management of all service delivery personnel daily activities-Escalation Point-Design & Implementation for Service Desk-Training & Development of Service Desk team members-Identifying Service Trends to improve process-Planning, managing & liaising with HR to ensure a smooth transition of new starters within the business Show less

    • 2nd Line IT Engineer
      • Mar 2020 - Apr 2022

    • IT Support Engineer
      • Jul 2018 - Mar 2020

  • Ebuyer
    • Retail
    • 100 - 200 Employee
    • IT Support Engineer
      • Oct 2015 - Jul 2018

  • LIMAGRAIN
    • France
    • Farming
    • 700 & Above Employee
    • Trainee IT Support Technician
      • Mar 2014 - Aug 2015

Education

  • North Lindsey College
    Level 3 Diploma, IT System Support & Computing
    2012 - 2013
  • North Lindsey College
    Level 3 Diploma, Creative Digital Media
    2011 - 2012
  • University of Lincoln
    Computer Science

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