Experience

Miles Smith

• United Kingdom
• Insurance
• 1 - 100 Employee

• Account Manager

  • Aug 2022 - Present

• Claims Manager

  • Mar 2021 - Aug 2022

  This a varied role consisting of but not limited to the following,Wholesale and retail claims, UK & International.Combined liability, Property, Construction, Contractors all risks, Machinery & Plant, Waste & Recycling.Validating, quantifying and settling first party claims within delegated authorities held with insurers.Liaison between wholesale and retail clients into insurers with employee liability, public liability and all other non delegated authority claims.Reviewing, managing and processing the collection of various cross class GBP and international BordeauxManaging internal and external auditsClaims MI and high level reporting to staffTeam managementUsage of ECF claims administration(Lloyd's and Company)Miles Smith are a Lloyd's broker Show less

• Assistant Claims Manager

  • Jun 2016 - Aug 2022



Aviva

• Insurance
• 1 - 100 Employee

• Delegated authority and Third party arrangement oversight

  • Nov 2015 - May 2016

  To assist the lead auditor as the subject matter expert on claims, the role consisted of the following,Auditing external partnersUndertake file reviews of open and closed claimsReview the claims process ensuring that risks attributed to that environment have controls in place to mitigate the risksProviding constructive on-site feedback to Brokers and TPA’s following the outcome of the audit, this collaboratively provides the end customer with a fair and timely claims process Assist in the preparation and delivery of the audit report Show less

• Claims Adjuster

  • May 2011 - Oct 2015

  Validating, quantifying and settling all types of commercial property claims, consisting of but not limited to the following business classes - Property, construction all risks, shops and salons, Good in transitExploring subrogation opportunities on claims where appropriateManaging a caseload of cross class claimsAssisting underwriters with coverage and claim queries

• Internal Audit Consultant

  • May 2014 - Aug 2014

  Secondment roleAuditing internal processes and control points to ensure they are enforced and demonstrated to mitigate the business against the risks facedCarry out on site process maps, understand where and what the risks areFiles audits on open and closed cases to ensure the control measures in place are demonstrated within the appropriate files


HSBC
• United Kingdom
• Financial Services
• 700 & Above Employee
• Customer Service Representative

  • Sep 2008 - Nov 2010