Experience

Tricom Technology Solutions

• United States
• Information Technology & Services
• 1 - 100 Employee

• Senior Network Engineer

  • Aug 2010 - Present

  Responsible for configuration, installation, and troubleshooting of voice and data networks. Products include Avaya IP Office, Shoretel/Mitel Connect, 3CX, Adtran, Unifi, Sonicwall, Sophos, Watchguard, Aruba, Ruckus, VMware, Hyper-V, AWS EC2 and Lightsail. Responsible for configuration, installation, and troubleshooting of voice and data networks. Products include Avaya IP Office, Shoretel/Mitel Connect, 3CX, Adtran, Unifi, Sonicwall, Sophos, Watchguard, Aruba, Ruckus, VMware, Hyper-V, AWS EC2 and Lightsail.



NuVox

• Telecommunications
• 300 - 400 Employee

• Field Engineer

  • Feb 2000 - Aug 2010

  Started with PC support helpdesk and repair. Company moved into the voice services market. Responsible for installation and troubleshooting of T1 circuits for voice and data service. Worked with end clients to connect services to their PBX's and firewalls. Started with PC support helpdesk and repair. Company moved into the voice services market. Responsible for installation and troubleshooting of T1 circuits for voice and data service. Worked with end clients to connect services to their PBX's and firewalls.



BancTec

• United States
• IT Services and IT Consulting
• 500 - 600 Employee

• Field Service Technician

  • Oct 1997 - Oct 1999

  Provided on site installation and troubleshooting of desktop and laptop computers for different contract clients. Performed onsite maintenance and repair for HP Laserjet printers. Provided on site installation and troubleshooting of desktop and laptop computers for different contract clients. Performed onsite maintenance and repair for HP Laserjet printers.