Experience

Advance2000

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Inside Sales Account Manager

  • May 2013 - Present

  Applies 13+ years of Customer Service experience as the lead point of contact for large portfolio of accounts including SaaS customers, SMB and Enterprise. Excels by building and maintaining strong, long-lasting customer partnerships. Teams with sales executives in negotiating contracts and agreements to maximize profit. Continually identifies new business opportunities through relationship selling and connects daily with cross-functional internal departments and external vendors to ensure positive customer experience and success.



Windstream

• United States
• Telecommunications
• 700 & Above Employee

• Senior Support Specialist I

  • Nov 2011 - May 2013

  Resolved and documented issues for known and newly discovered customer problems while ensuring the highest-level of customer service. Followed professional phone etiquette protocol in a helpful and timely manner. Expedited service requests and coordinated command center activities to include event management, informational notifications, and phone system messages. Provided instruction and guidance to other team members on new tasks and assignments. Resolved and documented issues for known and newly discovered customer problems while ensuring the highest-level of customer service. Followed professional phone etiquette protocol in a helpful and timely manner. Expedited service requests and coordinated command center activities to include event management, informational notifications, and phone system messages. Provided instruction and guidance to other team members on new tasks and assignments.



5 O'Clock Bistro

• General Manager

  • Jan 2011 - Jun 2011

  Maintained day to day operations by preparing policies and standard operating procedures; implementing production, productivity, quality, and patron-service standards; determining and implementing system improvements. Guaranteed patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with preferred patrons. Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining management staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.



CGI Digital

• United States
• Advertising Services
• 200 - 300 Employee

• Project Manager

  • Apr 2008 - Oct 2010

  Managed database and provided administrative support for all clientsScheduled meetings, coordinated events, made travel arrangementsResearched, developed and implemented new departmental procedures for improving productCommunicated daily with business owners and executives to ensure contract compliance Input records of sales, financial statements, and client portfolios Managed database and provided administrative support for all clientsScheduled meetings, coordinated events, made travel arrangementsResearched, developed and implemented new departmental procedures for improving productCommunicated daily with business owners and executives to ensure contract compliance Input records of sales, financial statements, and client portfolios