Experience

Nintex

• United States
• Software Development
• 700 & Above Employee

• Customer Success Manager

  • Jun 2021 - Present



Isentia

• Australia
• Public Relations and Communications Services
• 700 & Above Employee

• Client Solutions Director

  • Dec 2018 - Jun 2021



Fortlock Group

• Account Director

  • Nov 2017 - Dec 2018

  Fortlock Group are a privately owned leading provider of cutting edge operational and IP network based security management solutions, delivering world class consultancy and support to some of New Zealand's largest Retail, Industrial, Government, Healthcare and Commercial organisations, country wide.I am accountable for, and the primary lead on a number of Key Accounts who has responsibility for ensuring:• High levels of customer satisfaction• Retention and the growth of existing revenues are achieved• Matrix-management of all Fortlock staff engagement and touch points within the accounts• Responsible for the introduction of new solutions and ideas that support the customers overall business strategy• That the Fortlock brand values are upheld consistently.• Product Knowledge is up to speed with latest technical developments and solutions relevant to the industry• Forging strong relationships with key suppliers to ensure the business remains at the forefront of new technologies and solutions that will benefit the customer



Data Insight

• New Zealand
• Information Services
• 1 - 100 Employee

• Client Services Manager

  • Jul 2016 - Nov 2017

  Client Services Manager specialising in the provision of actionable insight to enable informed decisions to be made by all businesses with expertise in the following areas:* Data Strategy* Single Customer View* Data consolidation* RFV models* Effective Marketing strategy* Digital strategyI assist businesses remove the "data clutter" and focus on what they want to achieve. I am here to make it simple Client Services Manager specialising in the provision of actionable insight to enable informed decisions to be made by all businesses with expertise in the following areas:* Data Strategy* Single Customer View* Data consolidation* RFV models* Effective Marketing strategy* Digital strategyI assist businesses remove the "data clutter" and focus on what they want to achieve. I am here to make it simple



REACH

• New Zealand
• Marketing Services
• 1 - 100 Employee

• Account Director

  • Mar 2008 - Jul 2016

  Account Director specialising in strategic data driven solutions enabling clients to make informed business decisions, including:* Effective marketing strategies* Providing insights about a businesses customer* Development of store or franchise territories * Business performance bench marking* Digital engagement and ROIKey responsibilities include:* Management of a team* Business development and business development strategy* Key account management across Retail, FMCG, Media, Utility and Government Agencies



Deltarg

• Account Manager

  • Oct 2007 - Feb 2008



Aarque Group Ltd

• New Zealand
• Printing Services
• 1 - 100 Employee

• Account Manager

  • Aug 2005 - Oct 2007



Spandex

• Switzerland
• Printing Services
• 100 - 200 Employee

• Account Manager

  • Sep 2004 - Aug 2005



M A Recreational T/A Head NZ

• Sales Representative

  • Jun 2001 - Sep 2004