Experience

WABASH VALLEY HEALTH CENTER, INC

• United States
• Medical Practices
• 1 - 100 Employee

• Registration

  • May 2022 - Present

  Works to maintain a friendly and positive image for the agency to callers, visitors, and guests through the responsibility of greeting, assisting and directing them. The Registration Specialist must function as a team member to ensure that work is accomplished and quality service is delivered, supporting team members and celebrating team successes. While focusing on delivering quality service, the position must also manage the resources within their control and perform established clerical duties as part of the Administrative operation of the Health Department. - Greet and direct visitors to the appropriate personnel. - Answers telephone, determines nature of call, and directs caller to appropriate individual or department with a focus on courtesy and customer service. - Takes accurate messages (including correct spelling of caller’s name) when personnel are unavailable and ensures accurate delivery. - Operates paging/telephone system as required. - Prepares and call reminders to WVHC clients regarding upcoming appointments. - Responsible for copying and faxing documents as assigned. Updates client charts to keep records current. - Informs clients of possible services available to them. - Provides administrative support as assigned. - Supports Dental Receptionist with patient intake and confirmation calls as needed. - Performs other duties as assigned. - Maintains and works within established departmental and agency policies and procedures, objectives, quality improvement programs, safety, environmental, and infection control standards. Show less



Union Medical Group

• United States
• Medical Practices
• 1 - 100 Employee

• Call Center Specialist

  • Jul 2019 - May 2022

  Support the healthcare team in providing and assisting the patient with his/her care needs in collaboration with all healthcare providers. Answer incoming phone calls in a timely and efficient manner, schedule and coordinate appointments in the practice management system for patients and clinical staff, verifies patient insurance information, and registers new patients in the practice management system. Also provide information, directions and any other assistance to physicians, patient, family customers and vendors. Show less



PepsiCo

• United States
• Food and Beverage Services
• 700 & Above Employee

• Administrative Assistant

  • Apr 2000 - Feb 2019

  Provide administrative support for the BIS and PBC IT Organization. Coordinate travel and process expense reports by using SAP. Manage calendar/appointments and meeting coordination. Prepare and print custom PowerPoint and Excel presentations. Establish and maintain library of training and other materials used by department. Organize special projects and events as needed. Coordinate and maintain supplies for the team, as well as any office equipment. Resourceful, capable of taking initiative, enjoy learning new things, and able to work with effective interface with executive level customers and peers. • Enhanced the level of customer service by increasing business knowledge. • Coordinate visits of Sr. Leadership team and Town Hall meetings, which includes meeting room, accommodations, meals, and facilities for events. • Participated in SAP training and support financial deliverables for BIS IT. • Effectively organize SOX Information on a quarterly basis. • Training coordinator for BIS and PBC IT employees. • Maintain role as BIS and PBC communication resource by being access point for FTE questions about CSC Show less



Olsten Staffing Services

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Record Retention at PepsiCo

  • Feb 1999 - Mar 2000

  Record Sorter Temporary position working for PepsiCo Records Retention Department. Sorted direct store delivery invoices for the Atlantic business unit and filed invoices. Research information for the accounts receivable department and performed other duties as need. • Reconciled the Eastern Business Unit within the first week on the job, 6 weeks prior to expectations. • VIP, Employee awarded February 2000 Record Sorter Temporary position working for PepsiCo Records Retention Department. Sorted direct store delivery invoices for the Atlantic business unit and filed invoices. Research information for the accounts receivable department and performed other duties as need. • Reconciled the Eastern Business Unit within the first week on the job, 6 weeks prior to expectations. • VIP, Employee awarded February 2000