Experience

HSI

• United States
• E-Learning Providers
• 200 - 300 Employee

• Technical Support Specialist

  • Jan 2019 - Present

  Tier Two Technical Support Specialist. Assists with inbound technical support questions and requests including troubleshooting with clients, teaching users how to navigate our Learning Management System, and assisting our customer support team with help desk tickets. Tier Two Technical Support Specialist. Assists with inbound technical support questions and requests including troubleshooting with clients, teaching users how to navigate our Learning Management System, and assisting our customer support team with help desk tickets.



Grand Valley State University Business and Finance

• Allendale, Michigan

• Student Accounts Office Assistant

  • Aug 2015 - Jan 2019

  In this job I am involved in answering questions via the billing hot-line about our mybanner management system. These questions revolve around student invoices, financial aid, housing charges, meal plans, etc. In addition to answering the phone I process payments for charges that have been applied to the student's Banner account. Finally, I make collection phone calls to students with a past due balance. In this job I am involved in answering questions via the billing hot-line about our mybanner management system. These questions revolve around student invoices, financial aid, housing charges, meal plans, etc. In addition to answering the phone I process payments for charges that have been applied to the student's Banner account. Finally, I make collection phone calls to students with a past due balance.



Dwelling Place of Grand Rapids

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Property Management Coordinator

  • Feb 2017 - Dec 2017

  In this role I was the assistant to the Chief Operating Officer. I helped to answer general questions from the public and assisted with the low-income housing application process. I also reached out to local organizations to keep them updated on relevant Dwelling Place news. I organized meetings and conference outings for Property Managers as well as distributed and taught new information from upper management. In this role I was the assistant to the Chief Operating Officer. I helped to answer general questions from the public and assisted with the low-income housing application process. I also reached out to local organizations to keep them updated on relevant Dwelling Place news. I organized meetings and conference outings for Property Managers as well as distributed and taught new information from upper management.



Institute for Diplomatic Dialogue in the Americas

• Washington D.C. Metro Area

• Social Media Intern

  • Dec 2016 - Apr 2017

  In this role, I worked for the IDDA to create and manage social media accounts for a Model Organization of American States conference in Washington D.C. in April 2017. This job required that I was able to effectively telecommute between Michigan and D.C. for a majority of the internship and then travel to D.C. during the conference. I built on preexisting Public Relations and Social Media Management skills as well as worked with individuals from across North and South America. In this role, I worked for the IDDA to create and manage social media accounts for a Model Organization of American States conference in Washington D.C. in April 2017. This job required that I was able to effectively telecommute between Michigan and D.C. for a majority of the internship and then travel to D.C. during the conference. I built on preexisting Public Relations and Social Media Management skills as well as worked with individuals from across North and South America.



Fresh Food Company

• Ukraine
• Food Production
• 1 - 100 Employee

• Student Employee

  • Aug 2014 - Aug 2015

  This job required flexibility and efficiency. I was responsible for maintaining several different food stations, understanding food preparation guidelines, and health-code standards. Work was performed in an incredible fast-paced environment and involved constant contact with the public. I was honored with a promotion to Student Manager within my first 11 months of employment. This job required flexibility and efficiency. I was responsible for maintaining several different food stations, understanding food preparation guidelines, and health-code standards. Work was performed in an incredible fast-paced environment and involved constant contact with the public. I was honored with a promotion to Student Manager within my first 11 months of employment.



Target

• United States
• Retail
• 700 & Above Employee

• Sales Associate and Cashier

  • Nov 2013 - Aug 2014

  As a sales floor team member, it was my goal to make sure everyone could find what they were looking for. If we did not have an item available, it became my mission to call surrounding stores to locate what the guest needed. As a cashier, I always engaged the guest in conversation and made sure that I could offer them a pleasant end to their shopping experience. As a sales floor team member, it was my goal to make sure everyone could find what they were looking for. If we did not have an item available, it became my mission to call surrounding stores to locate what the guest needed. As a cashier, I always engaged the guest in conversation and made sure that I could offer them a pleasant end to their shopping experience.



GRCC Instutional Research and Planning

• Greater Grand Rapids, Michigan Area

• Office Assistant

  • Aug 2013 - Dec 2013

  As an office assistant, I collected surveys from several different buildings at GRCC on two different campuses. I would then input this data into a spreadsheet for GRCC faculty and staff to review to improve upon the college. I also assisted with day to day office tasks. As an office assistant, I collected surveys from several different buildings at GRCC on two different campuses. I would then input this data into a spreadsheet for GRCC faculty and staff to review to improve upon the college. I also assisted with day to day office tasks.



Vibrant Grains Bakery and Restaurant

• Wayland, MI

• Server/Baker/Dishwasher

  • May 2011 - May 2013

  During high school, I worked as a server at Vibrant Grains. During my time there, I greeted, seated, served, and cleaned up after guests. I also assisted with cooking, prep work, baking, and dish washing. As a well-rounded part of the restaurant, I took great pride in ensuring that each guest had an equally amazing experience. During high school, I worked as a server at Vibrant Grains. During my time there, I greeted, seated, served, and cleaned up after guests. I also assisted with cooking, prep work, baking, and dish washing. As a well-rounded part of the restaurant, I took great pride in ensuring that each guest had an equally amazing experience.