Experience

Castle Water

• United Kingdom
• Utilities
• 100 - 200 Employee

• Head of Market Operations

  • Apr 2022 - Present

• Market Operations Manager

  • Jul 2018 - Aug 2022

  My team manages the transactional and standing data between the central market and Castle Water. We are responsible for challenging incorrect wholesale updates to market information which would have a detrimental impact to the end customer. In June 2019, I was promoted and have managed the team since. My role has included substantial team growth, from 8 to 12 people with directly correlating productivity resulting. I guided my team in the implementation of a new billing system that spanned the entire company. I created a new data team and oversaw automation in numerous areas of the business for data analysis and data management tasks. Show less



Scottish Water

• United Kingdom
• Utilities
• 700 & Above Employee

• Data Analyst

  • Oct 2016 - Jul 2018

  For the first 12 months in this role I was part of the SAA Project. The aim of the project was to marry up Scottish Water records with the records held by the Scottish Assessors Association. Investigating business addresses, confirming company details and meter locations were some of the requirements needed to update the company records. Precision and attention to detail were crucial. Towards the end of the SAA project I transferred to Project Vesting. This involved managing a portfolio of hundreds of different sites with water and sewer assets that need to be formally adopted by Scottish Water. Show less



Alliance Trust Savings

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Operations Administrator

  • Aug 2015 - Oct 2016

  Working in the transfers team, I instigated and managed the transfer of savings and dealing accounts. This was a fast and sharp learning curve, and I quickly became the main administrator in my team. Time management, and a strong knowledge of all the financial products and services offered was essential. The position also included fraud prevention and security processes in order to safeguard the clients’ assets, as well as the company’s reputation. I built & sustained excellent relationships with clients regularly going beyond the remit of my role to provide the best service possible. Show less



PKR.com

• Gambling Facilities and Casinos
• 1 - 100 Employee

• Senior Manager Customer Support

  • Oct 2012 - May 2015

  Remote management of 3 customer service teams with shift management, staffing logistics and dispute mediation being a daily requirement of the role. I was promoted after less than 6 months to a senior role. Reviewing campaigns & media based advertisements, whilst catering to a very wide range of user platforms including mobile, PC, Mac, tablets and television. Excellent customer and inter-business relationships, especially with our VIP clients, was something I excelled at, and was key to maintaining service at the highest level. Show less