Experience

Playground Global Inc.

• Canada
• Spectator Sports
• 1 - 100 Employee

• Managing Partner

  • Jul 2021 - Present



Playground Global Inc

• Toronto, ON, Canada

• Managing Partner

  • Jul 2020 - Present



Validity Research

• Canada
• Market Research
• 1 - 100 Employee

• Manager of Vendor Relations

  • Jan 2017 - Sep 2018

  General oversight for all centres around the world, manage external vendor relations within Operations Department, Help and coordinate vendor processes and methods to improve vendors. Track, measure, report and evaluate vendor performance. Troubleshoot all vendor problems and present to management as required. Forecast problems and look for ways to continuously enhance efficiency associated with the vendor. Accepting fiscal responsibility by ensuring all vendors are performing at top levels so we hit our finical targets every time. Show less

• Project Coordinator

  • Jan 2016 - Jan 2017

  • Coordinate with PMs and management staff, ensure we have all materials for the projects in field• identify and define project requirements, scope and objectives• Make sure all clients’ needs are met such as timeframes, schedule and budget• Monitor and track project’s progress and handle any issues that arise



Validity Research

• Canada
• Market Research
• 1 - 100 Employee

• Field Manager

  • Mar 2015 - Jun 2015

  · Prioritizes coaching and performance management efforts to have the greatest overall impact on business results. · Coordinates the involvement of team leads and quality control, including floor support, and management resources, so that team performance objectives and expectations are met. · Proactively inspects sales activity and effort among sales associates managed, ensuring that the quality and quantity of sales effort meets company expectations. · Identifies deficiencies and works to improve individuals’ capabilities through coaching, development, and training. · develop associates by utilizing company human resources guidelines and support resources. · Works with market management to ensure market-level strategic and business objectives are met by the sales team. · Directs and supports the consistent implementation of company initiatives. · Positively impacts the performance of individual sales team members by implementing and managing field support tools, including training programs, productivity initiatives, account and territory planning methodologies, and customer communication tools. · Leads field forecasting efforts among the team managed, ensuring that accurate forecasts are completed on a timely basis · Proactively assesses, clarifies, and validates customer requirements and satisfaction by engaging key customer accounts in conjunction Show less



Winning Research

• Sample Specialist

  • Mar 2014 - Feb 2015

• Quality Control

  • May 2013 - Mar 2014

  Worked with VC Dial call quality software Listened to recorded calls to ensure call quality requirement standards were consistently metProtected the integrity of data collectedCreated call quality reports based on findingsCreated training methodologies and delivered one-on-one agent coaching sessions Dealt with resolving any employee issues in a fair and objective mannerProvided suggestions for areas of improvement in quality and efficiency



Arrow Workforce Solutions

• Canada
• Staffing and Recruiting
• 100 - 200 Employee

• Staff Consultant

  • Mar 2014 - Aug 2014

  Enhance a company's ability to locate great candidates Enhance a company's ability to locate great candidates



Winning Research

• Interviewer

  • Nov 2011 - Dec 2012

  Made outbound calls on dialer doing telephone interviews Provided friendly customer service through delivery of telephone market research interviews Protected integrity of data collected by asking questions objectively Consistently exceeded targets and KPI’s Team leader on the call centre floor Consistently helped new hires and other colleagues that needed help Made outbound calls on dialer doing telephone interviews Provided friendly customer service through delivery of telephone market research interviews Protected integrity of data collected by asking questions objectively Consistently exceeded targets and KPI’s Team leader on the call centre floor Consistently helped new hires and other colleagues that needed help



Corsential ULC

• Interviewer

  • Feb 2011 - Nov 2011